Richpanel vs tawk.to: which fits your store?

Last verified 2026-08-29

Richpanel and tawk.to are both helpdesk & cx app tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. Both are priced in the same range — the decision comes down to features and fit. On the Shopify App Store, Richpanel holds 4.7 ★ across 121 reviews and tawk.to holds 3.6 ★ across 55. tawk.to: These reviews suggest the app fits merchants who want a low-cost live chat tool with broad customization and are comfortable managing settings outside Shopify admin. — from tracked pricing and recent App Store review analysis.

How do Richpanel and tawk.to compare?

	Richpanel	tawk.to
App Store rating	4.7 ★ (121 reviews)	3.6 ★ (55 reviews)
Price from	free	free
Free tier	✓ yes	✓ yes
Published plans	19	6
Data confidence	high	high

App Store rating

Richpanel 4.7 ★

tawk.to 3.6 ★

→ Richpanel rates higher

Review volume

Richpanel 121

tawk.to 55

→ Richpanel has the larger base

What would you actually pay?

Richpanel plans

Plan	Monthly	Limits / notes
Self-Service Portal - Free	$0	1,000 orders/month
Self-Service Portal - Starter	$50	3,500 orders/month
Self-Service Portal - Pro	$600	10,000 orders/month
Self-Service Portal - Enterprise	—	Custom order volume
Help Desk - Free	$0	Per user/month; includes 3 seats and 50 AI assists per company
Help Desk - Starter	$29	Per user/month
Help Desk - Pro	$99	Per user/month; includes SMS, phone, unlimited automations
Help Desk - Enterprise	—	Per user/month; custom pricing; includes agent scripting, SSO, multiple brands
Support Inbox - Base	$9	For 3 users/month; includes email, chat, social channels
Support Inbox - Pro	$60	Per user/month
Support Inbox - Pro Max	$120	Per user/month; includes SMS, unlimited messaging history, API access
Support Inbox - Enterprise	—	Per user/month; custom pricing; includes campaign manager and audit
Help Desk + Customer Portal Bundle - Pro	$69	Per agent/month; billed annually; includes self-service portal and automations
Help Desk + Customer Portal Bundle - Pro Max	$99	Per agent/month; billed annually; includes multiple brands and advanced analytics
Help Desk + Customer Portal Bundle - Enterprise	—	Per agent/month; billed annually; for teams with 50+ agents; custom pricing
Add-on: Social Media Moderator AI	$59	Tiered by comments per month (1K-5K+)
Add-on: Sidekick AI	$0	Unlimited
Add-on: Self-Service Portal	$99	Tiered by orders per month (5K-100K+)
One-time: Automation Success Kit	$2000	One-time fee (was $5,000, currently $2,000 as holiday offer); guaranteed 30% automation within 60 days or full refund

Verified 2026-08-08 from vendor pricing page.

tawk.to plans

Plan	Monthly	Limits / notes
Core tawk.to software	$0	Free forever; includes Live Chat, Chat Pages, Knowledge Base, Ticketing, Contacts/CRM, and related communication tools.
Remove Branding	$29	Removes the "Powered by tawk.to" branding from products.
AI Assist Free	$0	Intended for sites with limited chat volume; exact limit not stated.
AI Assist Paid	$29	Starts at $29/month; higher-tier scaling and limits are not stated.
Hire Chat Agents	$0	$1 per hour of professionally trained human live-agent service.
Virtual Assistants	$0	Starts at $7 per hour for dedicated resources.

All stated prices are in USD.

Verified 2026-08-29 from vendor pricing page.

Which features does each include?

Feature	Richpanel	tawk.to

Extracted from each vendor's App Store listing (2026-07-20); "—" = not stated there. Verify tier availability on vendor pricing pages.

What do merchants say about them?

No review analysis yet for Richpanel.

tawk.to

Sentiment is sharply mixed: older reviews are often positive about the app being free, capable, and useful for direct customer chats, while recent reviews skew negative. The main friction points are support responsiveness, uninstall or configuration problems, and widget behavior that merchants feel is difficult to control.

＋ Feature-rich chat — Merchants often value the live chat capabilities, customization options, visitor context, media sharing, notifications, scheduling, and mobile access.
＋ Free or strong value — Several reviewers highlight that the app delivers useful chat functionality without requiring a paid plan.
＋ Customer communication — Positive reviews say the app helps merchants engage shoppers while they are actively browsing or ready to buy.
＋ Helpful support — Some merchants report prompt or hands-on support, including guidance through setup and questions.

－ Poor or delayed support — Multiple negative reviews say support is hard to reach, slow to respond, or routed through AI or scheduled meetings instead of immediate human help.
－ Installation or removal issues — Several merchants report widgets or code remaining after uninstalling, configuration not applying, or the app no longer opening correctly.
－ Widget behavior and controls — Reviewers mention intrusive default sounds, automatic popups, misplaced buttons, limited icon customization, and settings that are hard to manage.

Watch out: The most common caveat is that setup, removal, and support follow-up may be frustrating when something goes wrong.

Synthesized from the 20 most recent App Store reviews (2026-07-16); themes paraphrased.

FAQ

Which is cheaper, Richpanel or tawk.to?

Both start at free (verified 2026-08-29).

Does Richpanel or tawk.to have a free plan?

Both offer free tiers.

Which is rated higher on the Shopify App Store?

Richpanel rates higher at 4.7 ★, vs 3.6 ★ — though both counts matter: Richpanel has 121 reviews and tawk.to has 55.

How we compare: pricing and plans are collected automatically from vendor pages on a schedule and shown with verification dates; ratings come from the Shopify App Store; merchant sentiment is synthesized from the most recent App Store reviews (paraphrased, never quoted). We currently have no affiliate relationship with either vendor. Found an error? The data snapshot behind this page is dated — check the vendor's page for same-day changes.

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