Richpanel
Helpdesk & CX apps Free tier
Richpanel: rated 4.7 ★ across 121 App Store reviews, pricing from free, free tier available.
Richpanel is an AI-native helpdesk for Shopify brands. AI agents resolve orders, returns, refunds and subscriptions end to end, with guardrails you control.
Pricing
Self-Service Portal - Free$01,000 orders/month
Self-Service Portal - Starter$50/mo3,500 orders/month
Self-Service Portal - Pro$600/mo10,000 orders/month
Self-Service Portal - EnterprisequoteCustom order volume
Help Desk - Free$0Per user/month; includes 3 seats…
Help Desk - Starter · from$29/moPer user/month
+13 moresee table
| Plan | Monthly | Limits / notes |
|---|---|---|
| Self-Service Portal - Free | $0 | 1,000 orders/month |
| Self-Service Portal - Starter | $50 | 3,500 orders/month |
| Self-Service Portal - Pro | $600 | 10,000 orders/month |
| Self-Service Portal - Enterprise | — | Custom order volume |
| Help Desk - Free | $0 | Per user/month; includes 3 seats and 50 AI assists per company |
| Help Desk - Starter | $29 | Per user/month |
| Help Desk - Pro | $99 | Per user/month; includes SMS, phone, unlimited automations |
| Help Desk - Enterprise | — | Per user/month; custom pricing; includes agent scripting, SSO, multiple brands |
| Support Inbox - Base | $9 | For 3 users/month; includes email, chat, social channels |
| Support Inbox - Pro | $60 | Per user/month |
| Support Inbox - Pro Max | $120 | Per user/month; includes SMS, unlimited messaging history, API access |
| Support Inbox - Enterprise | — | Per user/month; custom pricing; includes campaign manager and audit |
| Help Desk + Customer Portal Bundle - Pro | $69 | Per agent/month; billed annually; includes self-service portal and automations |
| Help Desk + Customer Portal Bundle - Pro Max | $99 | Per agent/month; billed annually; includes multiple brands and advanced analytics |
| Help Desk + Customer Portal Bundle - Enterprise | — | Per agent/month; billed annually; for teams with 50+ agents; custom pricing |
| Add-on: Social Media Moderator AI | $59 | Tiered by comments per month (1K-5K+) |
| Add-on: Sidekick AI | $0 | Unlimited |
| Add-on: Self-Service Portal | $99 | Tiered by orders per month (5K-100K+) |
| One-time: Automation Success Kit | $2000 | One-time fee (was $5,000, currently $2,000 as holiday offer); guaranteed 30% automation within 60 days or full refund |
Features
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