Helpdesk & CX appsComparison2026
Intercom vs Richpanel: which fits your store?
Intercom and Richpanel are both helpdesk & cx app tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. Richpanel starts cheaper (free vs $0.99/mo); Richpanel has a free tier, Intercom does not. On the Shopify App Store, Intercom holds 4.6 ★ across 16 reviews and Richpanel holds 4.7 ★ across 121.
How do Intercom and Richpanel compare?
 Intercom |  Richpanel | |
|---|---|---|
| App Store rating | 4.6 ★ (16 reviews) | 4.7 ★ (121 reviews) |
| Price from | $0.99/mo | free |
| Free tier | ✗ no | ✓ yes |
| Published plans | 7 | 19 |
| Data confidence | high | high |
Intercom 4.6 ★
Richpanel 4.7 ★
→ Richpanel rates higher Intercom 16
Richpanel 121
→ Richpanel has the larger base What would you actually pay?
Intercom plans
| Plan | Monthly | Limits / notes |
|---|---|---|
| Essential | — | $0.99 per Fin outcome; other usage-based charges apply for email campaigns, SMS, WhatsApp, and Phone; 1 Full seat minimum. |
| Advanced | — | $0.99 per Fin outcome; includes 20 free Lite seats; other usage-based charges apply for email campaigns, SMS, WhatsApp, and Phone; 1 Full seat minimum. |
| Expert | — | $0.99 per Fin outcome; includes 50 free Lite seats; other usage-based charges apply for email campaigns, SMS, WhatsApp, and Phone; 1 Full seat minimum. |
| Fin AI Agent for existing helpdesk | $0.99 | $0.99 per resolved outcome, charged at most once per conversation; minimum monthly commitment applies, with 50 outcomes given as an example; no seats required. |
| Pro add-on | $99 | Includes analysis of 1,000 conversations per month and 2,000 Operator credits per month; additional credits cost $0.01 each; included credits scale with conversation volume. |
| Copilot add-on | $35 | Unlimited paid usage; every agent also receives 10 Copilot conversations and 10 AI Auto-translation conversations free per month. |
| Proactive Support Plus add-on | $99 | Includes 500 messages per month; additional messages are charged per unit. |
Richpanel plans
| Plan | Monthly | Limits / notes |
|---|---|---|
| Self-Service Portal - Free | $0 | 1,000 orders/month |
| Self-Service Portal - Starter | $50 | 3,500 orders/month |
| Self-Service Portal - Pro | $600 | 10,000 orders/month |
| Self-Service Portal - Enterprise | — | Custom order volume |
| Help Desk - Free | $0 | Per user/month; includes 3 seats and 50 AI assists per company |
| Help Desk - Starter | $29 | Per user/month |
| Help Desk - Pro | $99 | Per user/month; includes SMS, phone, unlimited automations |
| Help Desk - Enterprise | — | Per user/month; custom pricing; includes agent scripting, SSO, multiple brands |
| Support Inbox - Base | $9 | For 3 users/month; includes email, chat, social channels |
| Support Inbox - Pro | $60 | Per user/month |
| Support Inbox - Pro Max | $120 | Per user/month; includes SMS, unlimited messaging history, API access |
| Support Inbox - Enterprise | — | Per user/month; custom pricing; includes campaign manager and audit |
| Help Desk + Customer Portal Bundle - Pro | $69 | Per agent/month; billed annually; includes self-service portal and automations |
| Help Desk + Customer Portal Bundle - Pro Max | $99 | Per agent/month; billed annually; includes multiple brands and advanced analytics |
| Help Desk + Customer Portal Bundle - Enterprise | — | Per agent/month; billed annually; for teams with 50+ agents; custom pricing |
| Add-on: Social Media Moderator AI | $59 | Tiered by comments per month (1K-5K+) |
| Add-on: Sidekick AI | $0 | Unlimited |
| Add-on: Self-Service Portal | $99 | Tiered by orders per month (5K-100K+) |
| One-time: Automation Success Kit | $2000 | One-time fee (was $5,000, currently $2,000 as holiday offer); guaranteed 30% automation within 60 days or full refund |
Which features does each include?
| Feature | Intercom | Richpanel |
|---|
FAQ
Which is cheaper, Intercom or Richpanel?
Richpanel starts lower at free, vs $0.99/mo for Intercom (verified 2026-08-29).
Does Intercom or Richpanel have a free plan?
Richpanel has a free tier; Intercom does not publish one.
Which is rated higher on the Shopify App Store?
Richpanel rates higher at 4.7 ★, vs 4.6 ★ — though both counts matter: Intercom has 16 reviews and Richpanel has 121.
Related comparisons
Intercom vs Crisp · Intercom vs Gorgias · Intercom vs Re:amaze · Intercom vs Tidio · Intercom vs Zendesk · Intercom vs tawk.to