Apps / Helpdesk & CX apps / tawk.to
tawk.to
Helpdesk & CX apps Free tier
tawk.to: rated 3.6 ★ across 55 App Store reviews, pricing from free, free tier available.
Pricing & ratings last verified 2026-08-29
Monitor and chat with visitors on your Shopify site with the tawk.to Live Chat app. Be there when they need you with unlimited messaging, ticketing, and agents.
Pricing
Core tawk.to software$0Free forever; includes Live Chat,…
Remove Branding · from$29/moRemoves the "Powered by tawk.to"…
AI Assist Free$0Intended for sites with limited c…
AI Assist Paid · from$29/moStarts at $29/month; higher-tier…
Hire Chat Agents$0$1 per hour of professionally tra…
Virtual Assistants$0Starts at $7 per hour for dedicat…
| Plan | Monthly | Limits / notes |
|---|
| Core tawk.to software | $0 | Free forever; includes Live Chat, Chat Pages, Knowledge Base, Ticketing, Contacts/CRM, and related communication tools. |
| Remove Branding | $29 | Removes the "Powered by tawk.to" branding from products. |
| AI Assist Free | $0 | Intended for sites with limited chat volume; exact limit not stated. |
| AI Assist Paid | $29 | Starts at $29/month; higher-tier scaling and limits are not stated. |
| Hire Chat Agents | $0 | $1 per hour of professionally trained human live-agent service. |
| Virtual Assistants | $0 | Starts at $7 per hour for dedicated resources. |
All stated prices are in USD.
Verified 2026-08-29 from source.
Features
From the vendor's App Store listing (2026-07-20); "—" = not stated.
What merchants say
Sentiment is sharply mixed: older reviews are often positive about the app being free, capable, and useful for direct customer chats, while recent reviews skew negative. The main friction points are support responsiveness, uninstall or configuration problems, and widget behavior that merchants feel is difficult to control.
- ＋ Feature-rich chat — Merchants often value the live chat capabilities, customization options, visitor context, media sharing, notifications, scheduling, and mobile access.
- ＋ Free or strong value — Several reviewers highlight that the app delivers useful chat functionality without requiring a paid plan.
- ＋ Customer communication — Positive reviews say the app helps merchants engage shoppers while they are actively browsing or ready to buy.
- ＋ Helpful support — Some merchants report prompt or hands-on support, including guidance through setup and questions.
- ＋ Reliable long-term use — A few merchants describe using the app for months or years without major problems.
- － Poor or delayed support — Multiple negative reviews say support is hard to reach, slow to respond, or routed through AI or scheduled meetings instead of immediate human help.
- － Installation or removal issues — Several merchants report widgets or code remaining after uninstalling, configuration not applying, or the app no longer opening correctly.
- － Widget behavior and controls — Reviewers mention intrusive default sounds, automatic popups, misplaced buttons, limited icon customization, and settings that are hard to manage.
- － Interface complexity — Some merchants find the product cumbersome or cluttered despite acknowledging its breadth of options.
Best for: These reviews suggest the app fits merchants who want a low-cost live chat tool with broad customization and are comfortable managing settings outside Shopify admin.
Watch out: The most common caveat is that setup, removal, and support follow-up may be frustrating when something goes wrong.
Synthesized from the 20 most recent App Store reviews
(2026-07-16); themes paraphrased.
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