Crisp vs Richpanel: which fits your store?

Last verified 2026-08-08

Crisp and Richpanel are both helpdesk & cx app tools compared here on pricing verified 2026-08-08, published plans, App Store standing, and themes from recent merchant reviews. Both are priced in the same range — the decision comes down to features and fit. — auto-generated from tracked data; editorial verdict pending.

How do Crisp and Richpanel compare?

	Crisp	Richpanel
App Store rating	—	4.7 ★ (121 reviews)
Price from	free	free
Free tier	✓ yes	✓ yes
Published plans	5	19
Data confidence	high	high

What would you actually pay?

Crisp plans

Plan	Monthly	Limits / notes
Free	$0	2 seats, no AI credits included. 100 customer profiles max.
Mini	$45	4 seats included, ~90 automated conversations, $5 AI credits. 5,000 customer profiles max.
Essentials	$95	10 seats included, ~450 automated conversations, $25 AI credits. 50,000 customer profiles max.
Plus	$295	20+ seats included, ~1350 automated conversations, $75 AI credits. 200,000 customer profiles max.
Enterprise	—	Custom, unlimited conversations

USD. VAT not included in advertised prices; may apply to consumers and non-EU businesses. Yearly payment option available but annual rates not displayed on pricing page.

Verified 2026-08-08 from vendor pricing page.

Richpanel plans

Plan	Monthly	Limits / notes
Self-Service Portal - Free	$0	1,000 orders/month
Self-Service Portal - Starter	$50	3,500 orders/month
Self-Service Portal - Pro	$600	10,000 orders/month
Self-Service Portal - Enterprise	—	Custom order volume
Help Desk - Free	$0	Per user/month; includes 3 seats and 50 AI assists per company
Help Desk - Starter	$29	Per user/month
Help Desk - Pro	$99	Per user/month; includes SMS, phone, unlimited automations
Help Desk - Enterprise	—	Per user/month; custom pricing; includes agent scripting, SSO, multiple brands
Support Inbox - Base	$9	For 3 users/month; includes email, chat, social channels
Support Inbox - Pro	$60	Per user/month
Support Inbox - Pro Max	$120	Per user/month; includes SMS, unlimited messaging history, API access
Support Inbox - Enterprise	—	Per user/month; custom pricing; includes campaign manager and audit
Help Desk + Customer Portal Bundle - Pro	$69	Per agent/month; billed annually; includes self-service portal and automations
Help Desk + Customer Portal Bundle - Pro Max	$99	Per agent/month; billed annually; includes multiple brands and advanced analytics
Help Desk + Customer Portal Bundle - Enterprise	—	Per agent/month; billed annually; for teams with 50+ agents; custom pricing
Add-on: Social Media Moderator AI	$59	Tiered by comments per month (1K-5K+)
Add-on: Sidekick AI	$0	Unlimited
Add-on: Self-Service Portal	$99	Tiered by orders per month (5K-100K+)
One-time: Automation Success Kit	$2000	One-time fee (was $5,000, currently $2,000 as holiday offer); guaranteed 30% automation within 60 days or full refund

Verified 2026-08-08 from vendor pricing page.

Which features does each include?

Feature	Crisp	Richpanel

Extracted from each vendor's App Store listing (2026-07-20); "—" = not stated there. Verify tier availability on vendor pricing pages.

FAQ

Which is cheaper, Crisp or Richpanel?

Both start at free (verified 2026-08-08).

Does Crisp or Richpanel have a free plan?

Both offer free tiers.

Which is rated higher on the Shopify App Store?

App Store ratings are shown in the table above where available.

How we compare: pricing and plans are collected automatically from vendor pages on a schedule and shown with verification dates; ratings come from the Shopify App Store; merchant sentiment is synthesized from the most recent App Store reviews (paraphrased, never quoted). We currently have no affiliate relationship with either vendor. Found an error? The data snapshot behind this page is dated — check the vendor's page for same-day changes.

Related comparisons

Crisp vs Gorgias · Crisp vs Intercom · Crisp vs Re:amaze · Crisp vs Tidio · Crisp vs Zendesk · Crisp vs tawk.to