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Helpdesk & CX appsComparison2026

Richpanel vs Tidio: which fits your store?

Last verified 2026-08-29

Richpanel and Tidio are both helpdesk & cx app tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. Both are priced in the same range — the decision comes down to features and fit. On the Shopify App Store, Richpanel holds 4.7 ★ across 121 reviews and Tidio holds 4.8 ★ across 1,247. Tidio: These reviews suggest the app fits Shopify merchants that want quick-to-launch live chat, AI-assisted customer support, and basic sales or lead-capture help across an online store. — from tracked pricing and recent App Store review analysis.

How do Richpanel and Tidio compare?

RichpanelTidio
App Store rating4.7 ★ (121 reviews)4.8 ★ (1,247 reviews)
Price fromfreefree
Free tier ✓ yes ✓ yes
Published plans197
Data confidencehighhigh
App Store rating
Richpanel 4.7 ★
Tidio 4.8 ★
→ Tidio rates higher
Review volume
Richpanel 121
Tidio 1,247
→ Tidio has the larger base

What would you actually pay?

Richpanel plans

PlanMonthlyLimits / notes
Self-Service Portal - Free $0 1,000 orders/month
Self-Service Portal - Starter $50 3,500 orders/month
Self-Service Portal - Pro $600 10,000 orders/month
Self-Service Portal - Enterprise — Custom order volume
Help Desk - Free $0 Per user/month; includes 3 seats and 50 AI assists per company
Help Desk - Starter $29 Per user/month
Help Desk - Pro $99 Per user/month; includes SMS, phone, unlimited automations
Help Desk - Enterprise — Per user/month; custom pricing; includes agent scripting, SSO, multiple brands
Support Inbox - Base $9 For 3 users/month; includes email, chat, social channels
Support Inbox - Pro $60 Per user/month
Support Inbox - Pro Max $120 Per user/month; includes SMS, unlimited messaging history, API access
Support Inbox - Enterprise — Per user/month; custom pricing; includes campaign manager and audit
Help Desk + Customer Portal Bundle - Pro $69 Per agent/month; billed annually; includes self-service portal and automations
Help Desk + Customer Portal Bundle - Pro Max $99 Per agent/month; billed annually; includes multiple brands and advanced analytics
Help Desk + Customer Portal Bundle - Enterprise — Per agent/month; billed annually; for teams with 50+ agents; custom pricing
Add-on: Social Media Moderator AI $59 Tiered by comments per month (1K-5K+)
Add-on: Sidekick AI $0 Unlimited
Add-on: Self-Service Portal $99 Tiered by orders per month (5K-100K+)
One-time: Automation Success Kit $2000 One-time fee (was $5,000, currently $2,000 as holiday offer); guaranteed 30% automation within 60 days or full refund

Verified 2026-08-08 from vendor pricing page.

Tidio plans

PlanMonthlyLimits / notes
Free $0 50 billable conversations per month; first 50 Lyro AI conversations free for lifetime; 100 Flows visitors reached per month; 10 seats
Starter — 100 billable conversations; 50 one-off Lyro AI Agent conversations; 100 Flows visitors reached; 10 seats
Growth — Starts at 250 billable conversations and scales up to 2,000; 10 seats
Plus — $300 per month base plus monthly usage; custom billable conversations, Lyro AI conversations, Flows visitors, and seats
Premium — Custom billable conversations and limits; from 3,000 Lyro AI conversations; pay-per-resolution billing
Lyro AI Agent (standalone add-on) — Starts with 50 Lyro AI conversations per month; selectable paid quotas range from 50 to 1,000, with custom quotas available
Flows (standalone add-on) — Starts with 2,000 visitors reached per month; selectable quotas scale to 100,000, with custom quotas available

Prices are in USD. The Annually option appears selected and states '2 months free,' so displayed recurring prices are recorded as annual USD per month; separate month-to-month prices are not shown.

Verified 2026-08-29 from vendor pricing page.

Which features does each include?

FeatureRichpanelTidio

Extracted from each vendor's App Store listing (2026-07-20); "—" = not stated there. Verify tier availability on vendor pricing pages.

What do merchants say about them?

No review analysis yet for Richpanel.

Tidio

Recent merchant sentiment is strongly positive, with most visible reviews emphasizing faster support workflows, easy setup, and useful AI/chat automation. The app is also credited with helping conversions, lead capture, and reducing routine customer questions. The main visible caveat is a missing export capability, with a few reviews too early in usage to be definitive.

  • ＋ Support efficiency — Merchants often say the app helps them respond faster, manage support more smoothly, and handle customer conversations across their store.
  • ＋ Easy setup and use — Several reviews describe setup, configuration, and everyday use as simple or straightforward.
  • ＋ AI assistance quality — Merchants praise the AI for learning store information, answering product questions accurately, handling multiple languages, and supporting sales conversations.
  • ＋ Conversion and lead impact — Some reviewers connect the app with better conversion, sales assistance, lead capture, or reduced repetitive pre-sale questions.
  • － Limited export options — One reviewer objects that customer questions and agent answers cannot be exported from the app.
  • － Early-use uncertainty — A couple of recent users are positive but note they have not used the app long enough to fully judge it.

Watch out: Merchants needing full export of customer chat questions and answers should verify that workflow before relying on the app.

Synthesized from the 18 most recent App Store reviews (2026-07-16); themes paraphrased.

FAQ

Which is cheaper, Richpanel or Tidio?

Both start at free (verified 2026-08-29).

Does Richpanel or Tidio have a free plan?

Both offer free tiers.

Which is rated higher on the Shopify App Store?

Tidio rates higher at 4.8 ★, vs 4.7 ★ — though both counts matter: Richpanel has 121 reviews and Tidio has 1,247.

How we compare: pricing and plans are collected automatically from vendor pages on a schedule and shown with verification dates; ratings come from the Shopify App Store; merchant sentiment is synthesized from the most recent App Store reviews (paraphrased, never quoted). We currently have no affiliate relationship with either vendor. Found an error? The data snapshot behind this page is dated — check the vendor's page for same-day changes.

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