Gorgias vs Richpanel: which fits your store?

Last verified 2026-08-08 some data medium/low confidence

Gorgias and Richpanel are both helpdesk & cx app tools compared here on pricing verified 2026-08-08, published plans, App Store standing, and themes from recent merchant reviews. Both are priced in the same range — the decision comes down to features and fit. On the Shopify App Store, Gorgias holds 4.2 ★ across 618 reviews and Richpanel holds 4.7 ★ across 121. Gorgias: These reviews suggest the app fits established ecommerce teams with enough ticket volume to benefit from AI automation, Shopify-connected workflows, and dedicated time for setup and tuning. — from tracked pricing and recent App Store review analysis.

How do Gorgias and Richpanel compare?

	Gorgias	Richpanel
App Store rating	4.2 ★ (618 reviews)	4.7 ★ (121 reviews)
Price from	not published	free
Free tier	✗ no	✓ yes
Published plans	3	19
Data confidence	medium	high

App Store rating

Gorgias 4.2 ★

Richpanel 4.7 ★

→ Richpanel rates higher

Review volume

Gorgias 618

Richpanel 121

→ Gorgias has the larger base

What would you actually pay?

Gorgias plans

Plan	Monthly	Limits / notes
Helpdesk + AI Agent	—	Helpdesk scales from 50 to 5,000 tickets per month; AI Agent is available on every plan and charges only when it resolves a conversation.
Voice add-on	—	Pricing scales with call volume.
SMS add-on	—	Pricing scales with text volume.

Verified 2026-07-16 from vendor pricing page.

Richpanel plans

Plan	Monthly	Limits / notes
Self-Service Portal - Free	$0	1,000 orders/month
Self-Service Portal - Starter	$50	3,500 orders/month
Self-Service Portal - Pro	$600	10,000 orders/month
Self-Service Portal - Enterprise	—	Custom order volume
Help Desk - Free	$0	Per user/month; includes 3 seats and 50 AI assists per company
Help Desk - Starter	$29	Per user/month
Help Desk - Pro	$99	Per user/month; includes SMS, phone, unlimited automations
Help Desk - Enterprise	—	Per user/month; custom pricing; includes agent scripting, SSO, multiple brands
Support Inbox - Base	$9	For 3 users/month; includes email, chat, social channels
Support Inbox - Pro	$60	Per user/month
Support Inbox - Pro Max	$120	Per user/month; includes SMS, unlimited messaging history, API access
Support Inbox - Enterprise	—	Per user/month; custom pricing; includes campaign manager and audit
Help Desk + Customer Portal Bundle - Pro	$69	Per agent/month; billed annually; includes self-service portal and automations
Help Desk + Customer Portal Bundle - Pro Max	$99	Per agent/month; billed annually; includes multiple brands and advanced analytics
Help Desk + Customer Portal Bundle - Enterprise	—	Per agent/month; billed annually; for teams with 50+ agents; custom pricing
Add-on: Social Media Moderator AI	$59	Tiered by comments per month (1K-5K+)
Add-on: Sidekick AI	$0	Unlimited
Add-on: Self-Service Portal	$99	Tiered by orders per month (5K-100K+)
One-time: Automation Success Kit	$2000	One-time fee (was $5,000, currently $2,000 as holiday offer); guaranteed 30% automation within 60 days or full refund

Verified 2026-08-08 from vendor pricing page.

Which features does each include?

Feature	Gorgias	Richpanel

Extracted from each vendor's App Store listing (2026-07-20); "—" = not stated there. Verify tier availability on vendor pricing pages.

What do merchants say about them?

Gorgias

Recent sentiment is mixed but leans positive among merchants already using Gorgias successfully, especially for AI-assisted support automation and ecommerce workflow consolidation. The strongest negative reviews focus on support quality, product reliability, pricing, and concern that AI or UI changes require too much oversight.

＋ AI automation — Merchants often say the AI handles routine tickets, shopping questions, and first-touch resolutions effectively while reducing manual workload.
＋ Efficiency gains — Several reviews describe faster replies, better handling of high-volume periods, and more time for human agents to focus on complex cases.
＋ Ecommerce integrations — Merchants value Shopify and related integrations for keeping customer, order, channel, and support workflows in one place.
＋ Helpful support and onboarding — Some positive reviewers credit the support or setup teams with helping them configure and improve their use of the platform.

－ Weak support experience — Negative reviewers most often complain about slow, insufficient, or hard-to-access human support, especially during onboarding or trials.
－ AI setup and reliability concerns — Several merchants say the AI needs careful training, oversight, or can produce poor outcomes if configured badly.
－ Bugs and missing features — Multiple critical reviews mention instability, absent basics, weak documentation, or a slow product roadmap.

Watch out: Merchants should watch for onboarding/support expectations and plan to monitor AI behavior closely, especially during early configuration.

Synthesized from the 20 most recent App Store reviews (2026-07-16); themes paraphrased.

No review analysis yet for Richpanel.

FAQ

Which is cheaper, Gorgias or Richpanel?

See the plan tables above for what each vendor discloses.

Does Gorgias or Richpanel have a free plan?

Richpanel has a free tier; Gorgias does not publish one.

Which is rated higher on the Shopify App Store?

Richpanel rates higher at 4.7 ★, vs 4.2 ★ — though both counts matter: Gorgias has 618 reviews and Richpanel has 121.

How we compare: pricing and plans are collected automatically from vendor pages on a schedule and shown with verification dates; ratings come from the Shopify App Store; merchant sentiment is synthesized from the most recent App Store reviews (paraphrased, never quoted). We currently have no affiliate relationship with either vendor. Found an error? The data snapshot behind this page is dated — check the vendor's page for same-day changes.

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