Intercom pricing (2026)
All published plans
| Plan | Monthly | Limits / notes |
|---|---|---|
| Essential | — | Priced per Full seat; Fin AI Agent costs $0.99 per outcome; other channels may incur usage charges. |
| Advanced | — | Priced per Full seat; includes 20 free Lite seats; Fin AI Agent costs $0.99 per outcome; other channels may incur usage charges. |
| Expert | — | Priced per Full seat; includes 50 free Lite seats; Fin AI Agent costs $0.99 per outcome; other channels may incur usage charges. |
| Fin AI Agent for an existing helpdesk | $0.99 | $0.99 per resolved outcome, charged at most once per conversation; minimum monthly commitment applies, for example 50 outcomes. No seat, setup, integration, or platform fees. |
| Pro add-on | $99 | From $99 per workspace per month; includes analysis of 1,000 conversations and 2,000 credits monthly. Additional credits cost $0.01 each. |
| Copilot add-on | $35 | Priced per agent or teammate for unlimited usage. Each agent also receives 10 Copilot and 10 AI Auto-translation conversations free per month. |
| Proactive Support Plus add-on | $99 | From $99 per workspace per month; $99 per month includes 500 messages, with additional messages charged per unit. |
| Fin Voice | $1.99 | $1.99 per voice outcome. |
Where Intercom sits in helpdesk & cx apps pricing
By entry price, Intercom is #5 of the 8 helpdesk & cx apps tools with published pricing we track — above tawk.to (free), below Gorgias ($10/mo).
FAQ
Does Intercom have a free plan?
No free tier is published; the cheapest listed plan is $0.99/mo.
What does Intercom cost per month?
Published pricing starts at $0.99/mo; exact cost depends on the limits shown in the plan table.
Is Intercom priced per user or per agent?
Yes — at least one published plan is billed per seat (see the limits column above), so total cost scales with team size, not just usage.
How do Intercom's plans compare?
8 published plans, from $0.99/mo for paid plans — the table above lists each plan's limits side by side, captured 2026-10-01 from the vendor's own page.
Is this pricing current?
It was verified on 2026-10-01 directly from the vendor's pricing page, and re-checked on a weekly cycle. If the vendor changed prices since, the date above tells you exactly how stale we could be — most reviews won't.
Compare Intercom pricing
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