Intercom pricing (2026)
All published plans
| Plan | Monthly | Limits / notes |
|---|---|---|
| Essential | — | $0.99 per Fin outcome; other usage-based charges apply for email campaigns, SMS, WhatsApp, and Phone; 1 Full seat minimum. |
| Advanced | — | $0.99 per Fin outcome; includes 20 free Lite seats; other usage-based charges apply for email campaigns, SMS, WhatsApp, and Phone; 1 Full seat minimum. |
| Expert | — | $0.99 per Fin outcome; includes 50 free Lite seats; other usage-based charges apply for email campaigns, SMS, WhatsApp, and Phone; 1 Full seat minimum. |
| Fin AI Agent for existing helpdesk | $0.99 | $0.99 per resolved outcome, charged at most once per conversation; minimum monthly commitment applies, with 50 outcomes given as an example; no seats required. |
| Pro add-on | $99 | Includes analysis of 1,000 conversations per month and 2,000 Operator credits per month; additional credits cost $0.01 each; included credits scale with conversation volume. |
| Copilot add-on | $35 | Unlimited paid usage; every agent also receives 10 Copilot conversations and 10 AI Auto-translation conversations free per month. |
| Proactive Support Plus add-on | $99 | Includes 500 messages per month; additional messages are charged per unit. |
Where Intercom sits in helpdesk & cx apps pricing
By entry price, Intercom is #2 of 6 of the 6 helpdesk & cx apps tools with published pricing we track — above Crisp (free), below Re:amaze ($29/mo).
FAQ
Does Intercom have a free plan?
No free tier is published; the cheapest listed plan is $0.99/mo.
What does Intercom cost per month?
Published pricing starts at $0.99/mo; exact cost depends on the limits shown in the plan table.
Is Intercom priced per user or per agent?
Yes — at least one published plan is billed per seat (see the limits column above), so total cost scales with team size, not just usage.
How do Intercom's plans compare?
7 published plans, from $0.99/mo paid entry — the table above lists each plan's limits side by side, captured 2026-08-29 from the vendor's own page.
Is this pricing current?
It was verified on 2026-08-29 directly from the vendor's pricing page, and re-checked on a weekly cycle. If the vendor changed prices since, the date above tells you exactly how stale we could be — most reviews won't.
Compare Intercom pricing
Intercom alternatives · Crisp pricing · Gorgias pricing · Re:amaze pricing · Richpanel pricing · Tidio pricing · Zendesk pricing