Crisp vs Intercom: which fits your store?

Last verified 2026-08-29

Crisp and Intercom are both helpdesk & cx app tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. Crisp starts cheaper (free vs $0.99/mo); Crisp has a free tier, Intercom does not. — auto-generated from tracked data; editorial verdict pending.

How do Crisp and Intercom compare?

	Crisp	Intercom
App Store rating	—	4.6 ★ (16 reviews)
Price from	free	$0.99/mo
Free tier	✓ yes	✗ no
Published plans	5	7
Data confidence	high	high

What would you actually pay?

Crisp plans

Plan	Monthly	Limits / notes
Free	$0	2 seats, no AI credits included. 100 customer profiles max.
Mini	$45	4 seats included, ~90 automated conversations, $5 AI credits. 5,000 customer profiles max.
Essentials	$95	10 seats included, ~450 automated conversations, $25 AI credits. 50,000 customer profiles max.
Plus	$295	20+ seats included, ~1350 automated conversations, $75 AI credits. 200,000 customer profiles max.
Enterprise	—	Custom, unlimited conversations

USD. VAT not included in advertised prices; may apply to consumers and non-EU businesses. Yearly payment option available but annual rates not displayed on pricing page.

Verified 2026-08-08 from vendor pricing page.

Intercom plans

Plan	Monthly	Limits / notes
Essential	—	$0.99 per Fin outcome; other usage-based charges apply for email campaigns, SMS, WhatsApp, and Phone; 1 Full seat minimum.
Advanced	—	$0.99 per Fin outcome; includes 20 free Lite seats; other usage-based charges apply for email campaigns, SMS, WhatsApp, and Phone; 1 Full seat minimum.
Expert	—	$0.99 per Fin outcome; includes 50 free Lite seats; other usage-based charges apply for email campaigns, SMS, WhatsApp, and Phone; 1 Full seat minimum.
Fin AI Agent for existing helpdesk	$0.99	$0.99 per resolved outcome, charged at most once per conversation; minimum monthly commitment applies, with 50 outcomes given as an example; no seats required.
Pro add-on	$99	Includes analysis of 1,000 conversations per month and 2,000 Operator credits per month; additional credits cost $0.01 each; included credits scale with conversation volume.
Copilot add-on	$35	Unlimited paid usage; every agent also receives 10 Copilot conversations and 10 AI Auto-translation conversations free per month.
Proactive Support Plus add-on	$99	Includes 500 messages per month; additional messages are charged per unit.

All displayed prices are in USD. Core seat prices appear under the billed-annually selection.

Verified 2026-08-29 from vendor pricing page.

Which features does each include?

Feature	Crisp	Intercom

Extracted from each vendor's App Store listing (2026-07-20); "—" = not stated there. Verify tier availability on vendor pricing pages.

FAQ

Which is cheaper, Crisp or Intercom?

Crisp starts lower at free, vs $0.99/mo for Intercom (verified 2026-08-29).

Does Crisp or Intercom have a free plan?

Crisp has a free tier; Intercom does not publish one.

Which is rated higher on the Shopify App Store?

App Store ratings are shown in the table above where available.

How we compare: pricing and plans are collected automatically from vendor pages on a schedule and shown with verification dates; ratings come from the Shopify App Store; merchant sentiment is synthesized from the most recent App Store reviews (paraphrased, never quoted). We currently have no affiliate relationship with either vendor. Found an error? The data snapshot behind this page is dated — check the vendor's page for same-day changes.

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