Crisp vs Intercom: which fits your store?

Last verified 2026-10-01

Crisp and Intercom are both helpdesk & cx app tools compared here on pricing verified 2026-10-01, published plans, App Store standing, and themes from recent merchant reviews. Crisp starts cheaper (free vs $0.99/mo); Crisp has a free tier, Intercom does not. — auto-generated from tracked data; editorial verdict pending.

How do Crisp and Intercom compare?

	Crisp	Intercom
App Store rating	—	4.6 ★ (16 reviews)
Price from	free	$0.99/mo
Free tier	✓ yes	✗ no
Published plans	5	8
Data confidence	high	high

What would you actually pay?

Crisp plans

Plan	Monthly	Limits / notes
Free	$0	2 agents; 100 customer profiles; 0 sub-inboxes; unlimited conversations; no AI credits
Mini	$45	4 agents; 5,000 customer profiles; 0 sub-inboxes; $5 in AI credits for around 90 automated conversations
Essentials	$95	10 agents; 50,000 customer profiles; 2 sub-inboxes; $25 in AI credits for around 450 automated conversations
Plus	$295	20+ agents; 200,000 customer profiles; 5 sub-inboxes; $75 in AI credits for around 1,350 automated conversations; additional agents are $10 per month
Enterprise	—	Custom limits, onboarding, SLA, features, and team training

Prices are displayed in USD and exclude VAT. Yearly billing is available, but no yearly price or discount is stated.

Verified 2026-10-01 from vendor pricing page.

Intercom plans

Plan	Monthly	Limits / notes
Essential	—	Priced per Full seat; Fin AI Agent costs $0.99 per outcome; other channels may incur usage charges.
Advanced	—	Priced per Full seat; includes 20 free Lite seats; Fin AI Agent costs $0.99 per outcome; other channels may incur usage charges.
Expert	—	Priced per Full seat; includes 50 free Lite seats; Fin AI Agent costs $0.99 per outcome; other channels may incur usage charges.
Fin AI Agent for an existing helpdesk	$0.99	$0.99 per resolved outcome, charged at most once per conversation; minimum monthly commitment applies, for example 50 outcomes. No seat, setup, integration, or platform fees.
Pro add-on	$99	From $99 per workspace per month; includes analysis of 1,000 conversations and 2,000 credits monthly. Additional credits cost $0.01 each.
Copilot add-on	$35	Priced per agent or teammate for unlimited usage. Each agent also receives 10 Copilot and 10 AI Auto-translation conversations free per month.
Proactive Support Plus add-on	$99	From $99 per workspace per month; $99 per month includes 500 messages, with additional messages charged per unit.
Fin Voice	$1.99	$1.99 per voice outcome.

All displayed prices are in USD.

Verified 2026-10-01 from vendor pricing page.

Which features does each include?

Feature	Crisp	Intercom

Extracted from each vendor's App Store listing (2026-07-20); "—" = not stated there. Verify tier availability on vendor pricing pages.

FAQ

Which is cheaper, Crisp or Intercom?

Crisp starts lower at free, vs $0.99/mo for Intercom (verified 2026-10-01).

Does Crisp or Intercom have a free plan?

Crisp has a free tier; Intercom does not publish one.

Which is rated higher on the Shopify App Store?

App Store ratings are shown in the table above where available.

How we compare: pricing and plans are collected automatically from vendor pages on a schedule and shown with verification dates; ratings come from the Shopify App Store; merchant sentiment is synthesized from the most recent App Store reviews (paraphrased, never quoted). We currently have no affiliate relationship with either vendor. Found an error? The data snapshot behind this page is dated — check the vendor's page for same-day changes.

Related comparisons

Crisp vs Gorgias · Crisp vs Re:amaze · Crisp vs Richpanel · Crisp vs Tidio · Crisp vs Zendesk · Crisp vs tawk.to