Gorgias vs Intercom: which fits your store?

Last verified 2026-08-29 some data medium/low confidence

Gorgias and Intercom are both helpdesk & cx app tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. Both are priced in the same range — the decision comes down to features and fit. On the Shopify App Store, Gorgias holds 4.2 ★ across 618 reviews and Intercom holds 4.6 ★ across 16. Gorgias: These reviews suggest the app fits established ecommerce teams with enough ticket volume to benefit from AI automation, Shopify-connected workflows, and dedicated time for setup and tuning. — from tracked pricing and recent App Store review analysis.

How do Gorgias and Intercom compare?

	Gorgias	Intercom
App Store rating	4.2 ★ (618 reviews)	4.6 ★ (16 reviews)
Price from	not published	$0.99/mo
Free tier	✗ no	✗ no
Published plans	3	7
Data confidence	medium	high

App Store rating

Gorgias 4.2 ★

Intercom 4.6 ★

→ Intercom rates higher

Review volume

Gorgias 618

Intercom 16

→ Gorgias has the larger base

What would you actually pay?

Gorgias plans

Plan	Monthly	Limits / notes
Helpdesk + AI Agent	—	Helpdesk scales from 50 to 5,000 tickets per month; AI Agent is available on every plan and charges only when it resolves a conversation.
Voice add-on	—	Pricing scales with call volume.
SMS add-on	—	Pricing scales with text volume.

Verified 2026-07-16 from vendor pricing page.

Intercom plans

Plan	Monthly	Limits / notes
Essential	—	$0.99 per Fin outcome; other usage-based charges apply for email campaigns, SMS, WhatsApp, and Phone; 1 Full seat minimum.
Advanced	—	$0.99 per Fin outcome; includes 20 free Lite seats; other usage-based charges apply for email campaigns, SMS, WhatsApp, and Phone; 1 Full seat minimum.
Expert	—	$0.99 per Fin outcome; includes 50 free Lite seats; other usage-based charges apply for email campaigns, SMS, WhatsApp, and Phone; 1 Full seat minimum.
Fin AI Agent for existing helpdesk	$0.99	$0.99 per resolved outcome, charged at most once per conversation; minimum monthly commitment applies, with 50 outcomes given as an example; no seats required.
Pro add-on	$99	Includes analysis of 1,000 conversations per month and 2,000 Operator credits per month; additional credits cost $0.01 each; included credits scale with conversation volume.
Copilot add-on	$35	Unlimited paid usage; every agent also receives 10 Copilot conversations and 10 AI Auto-translation conversations free per month.
Proactive Support Plus add-on	$99	Includes 500 messages per month; additional messages are charged per unit.

All displayed prices are in USD. Core seat prices appear under the billed-annually selection.

Verified 2026-08-29 from vendor pricing page.

Which features does each include?

Feature	Gorgias	Intercom

Extracted from each vendor's App Store listing (2026-07-20); "—" = not stated there. Verify tier availability on vendor pricing pages.

What do merchants say about them?

Gorgias

Recent sentiment is mixed but leans positive among merchants already using Gorgias successfully, especially for AI-assisted support automation and ecommerce workflow consolidation. The strongest negative reviews focus on support quality, product reliability, pricing, and concern that AI or UI changes require too much oversight.

＋ AI automation — Merchants often say the AI handles routine tickets, shopping questions, and first-touch resolutions effectively while reducing manual workload.
＋ Efficiency gains — Several reviews describe faster replies, better handling of high-volume periods, and more time for human agents to focus on complex cases.
＋ Ecommerce integrations — Merchants value Shopify and related integrations for keeping customer, order, channel, and support workflows in one place.
＋ Helpful support and onboarding — Some positive reviewers credit the support or setup teams with helping them configure and improve their use of the platform.

－ Weak support experience — Negative reviewers most often complain about slow, insufficient, or hard-to-access human support, especially during onboarding or trials.
－ AI setup and reliability concerns — Several merchants say the AI needs careful training, oversight, or can produce poor outcomes if configured badly.
－ Bugs and missing features — Multiple critical reviews mention instability, absent basics, weak documentation, or a slow product roadmap.

Watch out: Merchants should watch for onboarding/support expectations and plan to monitor AI behavior closely, especially during early configuration.

Synthesized from the 20 most recent App Store reviews (2026-07-16); themes paraphrased.

No review analysis yet for Intercom.

FAQ

Which is cheaper, Gorgias or Intercom?

See the plan tables above for what each vendor discloses.

Does Gorgias or Intercom have a free plan?

Neither publishes a free tier.

Which is rated higher on the Shopify App Store?

Intercom rates higher at 4.6 ★, vs 4.2 ★ — though both counts matter: Gorgias has 618 reviews and Intercom has 16.

How we compare: pricing and plans are collected automatically from vendor pages on a schedule and shown with verification dates; ratings come from the Shopify App Store; merchant sentiment is synthesized from the most recent App Store reviews (paraphrased, never quoted). We currently have no affiliate relationship with either vendor. Found an error? The data snapshot behind this page is dated — check the vendor's page for same-day changes.

Related comparisons

Gorgias vs Crisp · Gorgias vs Re:amaze · Gorgias vs Richpanel · Gorgias vs Tidio · Gorgias vs Zendesk · Gorgias vs tawk.to