Gorgias vs Intercom: which fits your store?

Last verified 2026-10-10

Gorgias and Intercom are both helpdesk & cx app tools compared here on pricing verified 2026-10-10, published plans, App Store standing, and themes from recent merchant reviews. Intercom starts cheaper ($0.99/mo vs $10/mo); neither offers a free tier. On the Shopify App Store, Gorgias holds 4.2 ★ across 618 reviews and Intercom holds 4.6 ★ across 16. Gorgias: These reviews suggest the app fits established ecommerce teams with enough ticket volume to benefit from AI automation, Shopify-connected workflows, and dedicated time for setup and tuning. — from tracked pricing and recent App Store review analysis.

How do Gorgias and Intercom compare?

	Gorgias	Intercom
App Store rating	4.2 ★ (618 reviews)	4.6 ★ (16 reviews)
Price from	$10/mo	$0.99/mo
Free tier	✗ no	✗ no
Published plans	5	8
Data confidence	high	high

App Store rating

Gorgias 4.2 ★

Intercom 4.6 ★

→ Intercom rates higher

Review volume

Gorgias 618

Intercom 16

→ Gorgias has the larger base

What would you actually pay?

Gorgias plans

Plan	Monthly	Annual billing per month	Limits / notes
Starter	$10	—	INCLUDED 50 tickets / month · Add AI Agent to start automating your support tickets.
Basic	$60	$50	INCLUDED 300 tickets / month · Add AI Agent to start automating your support tickets.
Pro	$360	$300	INCLUDED 2,000 tickets / month · Add AI Agent to start automating your support tickets.
Advanced	$900	$750	INCLUDED 5,000 tickets / month · Add AI Agent to start automating your support tickets.
Custom	Contact sales	—	Unlimited Help Centers, API at 4 requests per second · Need a fully custom plan? For teams over 5,000 conversations a month with complex security, compliance, or integration needs. Talk to sales

Verified 2026-10-10 from vendor pricing page.

Intercom plans

Plan	Monthly	Limits / notes
Essential	—	Priced per Full seat; Fin AI Agent costs $0.99 per outcome; other channels may incur usage charges.
Advanced	—	Priced per Full seat; includes 20 free Lite seats; Fin AI Agent costs $0.99 per outcome; other channels may incur usage charges.
Expert	—	Priced per Full seat; includes 50 free Lite seats; Fin AI Agent costs $0.99 per outcome; other channels may incur usage charges.
Fin AI Agent for an existing helpdesk	$0.99	$0.99 per resolved outcome, charged at most once per conversation; minimum monthly commitment applies, for example 50 outcomes. No seat, setup, integration, or platform fees.
Pro add-on	$99	From $99 per workspace per month; includes analysis of 1,000 conversations and 2,000 credits monthly. Additional credits cost $0.01 each.
Copilot add-on	$35	Priced per agent or teammate for unlimited usage. Each agent also receives 10 Copilot and 10 AI Auto-translation conversations free per month.
Proactive Support Plus add-on	$99	From $99 per workspace per month; $99 per month includes 500 messages, with additional messages charged per unit.
Fin Voice	$1.99	$1.99 per voice outcome.

All displayed prices are in USD.

Verified 2026-10-01 from vendor pricing page.

Which features does each include?

Feature	Gorgias	Intercom

Extracted from each vendor's App Store listing (2026-07-20); "—" = not stated there. Verify tier availability on vendor pricing pages.

What do merchants say about them?

Gorgias

Recent sentiment is mixed but leans positive among merchants already using Gorgias successfully, especially for AI-assisted support automation and ecommerce workflow consolidation. The strongest negative reviews focus on support quality, product reliability, pricing, and concern that AI or UI changes require too much oversight.

＋ AI automation — Merchants often say the AI handles routine tickets, shopping questions, and first-touch resolutions effectively while reducing manual workload.
＋ Efficiency gains — Several reviews describe faster replies, better handling of high-volume periods, and more time for human agents to focus on complex cases.
＋ Ecommerce integrations — Merchants value Shopify and related integrations for keeping customer, order, channel, and support workflows in one place.
＋ Helpful support and onboarding — Some positive reviewers credit the support or setup teams with helping them configure and improve their use of the platform.

－ Weak support experience — Negative reviewers most often complain about slow, insufficient, or hard-to-access human support, especially during onboarding or trials.
－ AI setup and reliability concerns — Several merchants say the AI needs careful training, oversight, or can produce poor outcomes if configured badly.
－ Bugs and missing features — Multiple critical reviews mention instability, absent basics, weak documentation, or a slow product roadmap.

Watch out: Merchants should watch for onboarding/support expectations and plan to monitor AI behavior closely, especially during early configuration.

Synthesized from the 20 most recent App Store reviews (2026-07-16); themes paraphrased.

No review analysis yet for Intercom.

FAQ

Which is cheaper, Gorgias or Intercom?

Intercom starts lower at $0.99/mo, vs $10/mo for Gorgias (verified 2026-10-10).

Does Gorgias or Intercom have a free plan?

Neither publishes a free tier.

Which is rated higher on the Shopify App Store?

Intercom rates higher at 4.6 ★, vs 4.2 ★ — though both counts matter: Gorgias has 618 reviews and Intercom has 16.

How we compare: pricing and plans are collected automatically from vendor pages on a schedule and shown with verification dates; ratings come from the Shopify App Store; merchant sentiment is synthesized from the most recent App Store reviews (paraphrased, never quoted). We currently have no affiliate relationship with either vendor. Found an error? The data snapshot behind this page is dated — check the vendor's page for same-day changes.

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