Crisp and Zendesk are both helpdesk & cx app tools compared here on pricing verified 2026-08-08, published plans, App Store standing, and themes from recent merchant reviews. Both are priced in the same range — the decision comes down to features and fit. Zendesk: These reviews suggest the app fits established support teams already using Zendesk who mainly need Shopify order and customer context available inside tickets. — from tracked pricing and recent App Store review analysis.
USD. VAT not included in advertised prices; may apply to consumers and non-EU businesses. Yearly payment option available but annual rates not displayed on pricing page.
Extracted from each vendor's App Store listing (2026-07-20);
"—" = not stated there. Verify tier availability on vendor pricing pages.
What do merchants say about them?
No review analysis yet for Crisp.
Zendesk
Sentiment is sharply split by time and use case: older reviews often praise the Shopify-Zendesk integration for surfacing order details inside support tickets, while recent reviews are overwhelmingly negative about Zendesk's own support, setup, billing, and communication. Merchants who only need order visibility in Zendesk report clear workflow gains, but those evaluating Zendesk as a full service platform describe high friction and poor vendor responsiveness.
＋Order context in tickets — Merchants value seeing customer, order, transaction, shipping, and note details directly inside Zendesk while handling tickets.
＋Faster support workflow — The integration reduces tab switching and helps teams answer customer questions more quickly and efficiently.
＋Useful support-team tool — Several merchants describe the app as a reliable or important part of their customer service workflow.
＋Time savings — Reviewers say having Shopify data embedded in Zendesk saves agent time during ticket resolution.
－Poor Zendesk support — Many negative reviewers report slow, unhelpful, absent, or unresolved support interactions from Zendesk itself.
－Billing and cancellation issues — Several merchants describe unwanted charges, refund difficulties, confusing renewals, or cancellation friction.
－Difficult setup and onboarding — Some merchants found configuration confusing, under-documented, dated, or blocked by weak onboarding help.
Watch out: The main caveat is recurring dissatisfaction with Zendesk support, billing, setup complexity, and gaps in advanced workflow features.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
FAQ
Which is cheaper, Crisp or Zendesk?
See the plan tables above for what each vendor discloses.
Does Crisp or Zendesk have a free plan?
Crisp has a free tier; Zendesk does not publish one.
Which is rated higher on the Shopify App Store?
App Store ratings are shown in the table above where available.
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
Crisp
Zendesk