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Zendesk

Helpdesk & CX apps

Zendesk: rated 3.5 ★ across 77 App Store reviews, pricing from $25/mo.

Pricing & ratings last verified 2026-10-01

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...

Pricing

PlanMonthlyLimits / notes
Support Team $25 Per agent; includes 5 automated resolutions per agent/month. Additional committed automated resolutions cost $1.50 each; pay-as-you-go resolutions cost $2.00 each.
Suite Team $69 Per agent; includes 5 automated resolutions per agent/month. Additional committed automated resolutions cost $1.50 each; pay-as-you-go resolutions cost $2.00 each.
Suite Professional $149 Per agent; includes 10 automated resolutions per agent/month and 5 pooled Copilot uses per agent/month, capped at 500 uses per instance/month. Additional committed automated resolutions cost $1.50 each; pay-as-you-go resolutions cost $2.00 each.
Suite Enterprise + Copilot — Custom pricing; contact sales. Includes advanced security, governance, Copilot, intelligent triage, Auto Assist, generative AI for voice, approval workflows, sandbox, and custom agent roles.
Copilot add-on — Per agent/month, paid yearly.
Workforce Engagement Bundle add-on — Per agent/month, paid yearly.
Contact Center add-on — Per agent/month, paid yearly; calling usage and some telephony features may incur additional fees.
Zendesk + Forethought — Custom pricing; contact sales.

Prices shown in USD. Zendesk also supports EUR, GBP, and BRL, but no prices in those currencies are shown.

Verified 2026-10-01 from source.

Features

From the vendor's App Store listing (2026-07-20); "—" = not stated.

What merchants say

Sentiment is sharply split by time and use case: older reviews often praise the Shopify-Zendesk integration for surfacing order details inside support tickets, while recent reviews are overwhelmingly negative about Zendesk's own support, setup, billing, and communication. Merchants who only need order visibility in Zendesk report clear workflow gains, but those evaluating Zendesk as a full service platform describe high friction and poor vendor responsiveness.

  • ＋ Order context in tickets — Merchants value seeing customer, order, transaction, shipping, and note details directly inside Zendesk while handling tickets.
  • ＋ Faster support workflow — The integration reduces tab switching and helps teams answer customer questions more quickly and efficiently.
  • ＋ Useful support-team tool — Several merchants describe the app as a reliable or important part of their customer service workflow.
  • ＋ Time savings — Reviewers say having Shopify data embedded in Zendesk saves agent time during ticket resolution.
  • ＋ Support praise — One reviewer specifically mentions receiving prompt help when using the broader toolset.
  • － Poor Zendesk support — Many negative reviewers report slow, unhelpful, absent, or unresolved support interactions from Zendesk itself.
  • － Billing and cancellation issues — Several merchants describe unwanted charges, refund difficulties, confusing renewals, or cancellation friction.
  • － Difficult setup and onboarding — Some merchants found configuration confusing, under-documented, dated, or blocked by weak onboarding help.
  • － Missing workflow features — Positive reviewers still wanted richer sidebar actions such as timeline notes, order creation, ticket-to-SKU links, store switching, and quick ticket updates.

Best for: These reviews suggest the app fits established support teams already using Zendesk who mainly need Shopify order and customer context available inside tickets.

Watch out: The main caveat is recurring dissatisfaction with Zendesk support, billing, setup complexity, and gaps in advanced workflow features.

Synthesized from the 20 most recent App Store reviews (2026-07-16); themes paraphrased.

Compare Zendesk

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