Zendesk pricing (2026)
All published plans
| Plan | Monthly | Limits / notes |
|---|---|---|
| Support Team | $25 | Per agent; includes 5 automated resolutions per agent/month. Additional committed automated resolutions cost $1.50 each; pay-as-you-go resolutions cost $2.00 each. |
| Suite Team | $69 | Per agent; includes 5 automated resolutions per agent/month. Additional committed automated resolutions cost $1.50 each; pay-as-you-go resolutions cost $2.00 each. |
| Suite Professional | $149 | Per agent; includes 10 automated resolutions per agent/month and 5 pooled Copilot uses per agent/month, capped at 500 uses per instance/month. Additional committed automated resolutions cost $1.50 each; pay-as-you-go resolutions cost $2.00 each. |
| Suite Enterprise + Copilot | — | Custom pricing; contact sales. Includes advanced security, governance, Copilot, intelligent triage, Auto Assist, generative AI for voice, approval workflows, sandbox, and custom agent roles. |
| Copilot add-on | — | Per agent/month, paid yearly. |
| Workforce Engagement Bundle add-on | — | Per agent/month, paid yearly. |
| Contact Center add-on | — | Per agent/month, paid yearly; calling usage and some telephony features may incur additional fees. |
| Zendesk + Forethought | — | Custom pricing; contact sales. |
Where Zendesk sits in helpdesk & cx apps pricing
By entry price, Zendesk is #7 of the 8 helpdesk & cx apps tools with published pricing we track — above Gorgias ($10/mo), below Re:amaze ($29/mo).
FAQ
Does Zendesk have a free plan?
No free tier is published; the cheapest listed plan is $25/mo.
What does Zendesk cost per month?
Published pricing starts at $25/mo; exact cost depends on the limits shown in the plan table.
Is Zendesk priced per user or per agent?
Yes — at least one published plan is billed per seat (see the limits column above), so total cost scales with team size, not just usage.
How do Zendesk's plans compare?
8 published plans, from $25/mo for paid plans — the table above lists each plan's limits side by side, captured 2026-10-01 from the vendor's own page.
Is this pricing current?
It was verified on 2026-10-01 directly from the vendor's pricing page, and re-checked on a weekly cycle. If the vendor changed prices since, the date above tells you exactly how stale we could be — most reviews won't.
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