Crisp vs Tidio: which fits your store?

Last verified 2026-10-01

Crisp and Tidio are both helpdesk & cx app tools compared here on pricing verified 2026-10-01, published plans, App Store standing, and themes from recent merchant reviews. Both are priced in the same range — the decision comes down to features and fit. Tidio: These reviews suggest the app fits Shopify merchants that want quick-to-launch live chat, AI-assisted customer support, and basic sales or lead-capture help across an online store. — from tracked pricing and recent App Store review analysis.

How do Crisp and Tidio compare?

	Crisp	Tidio
App Store rating	—	4.8 ★ (1,247 reviews)
Price from	free	free
Free tier	✓ yes	✓ yes
Published plans	5	7
Data confidence	high	high

What would you actually pay?

Crisp plans

Plan	Monthly	Limits / notes
Free	$0	2 agents; 100 customer profiles; 0 sub-inboxes; unlimited conversations; no AI credits
Mini	$45	4 agents; 5,000 customer profiles; 0 sub-inboxes; $5 in AI credits for around 90 automated conversations
Essentials	$95	10 agents; 50,000 customer profiles; 2 sub-inboxes; $25 in AI credits for around 450 automated conversations
Plus	$295	20+ agents; 200,000 customer profiles; 5 sub-inboxes; $75 in AI credits for around 1,350 automated conversations; additional agents are $10 per month
Enterprise	—	Custom limits, onboarding, SLA, features, and team training

Prices are displayed in USD and exclude VAT. Yearly billing is available, but no yearly price or discount is stated.

Verified 2026-10-01 from vendor pricing page.

Tidio plans

Plan	Monthly	Limits / notes
Free	$0	50 billable conversations per month; 10 seats; first 50 Lyro AI conversations free for the lifetime of the account; 100 Flows visitors reached per month
Starter	—	100 billable conversations per month; 10 seats; 50 one-off Lyro AI Agent conversations; 100 Flows visitors reached
Growth	—	Starts at 250 billable conversations per month and scales up to 2,000; 10 seats
Plus	—	Custom billable-conversation quota, custom seats, and custom limits; AI and human conversation usage is charged separately
Premium	—	Custom billable conversations; starts from 3,000 Lyro AI conversations; custom quotas and services
Lyro AI Agent (standalone)	—	Starts at 50 Lyro AI conversations per month; available quotas range from 50 to 1,000 conversations
Flows (standalone)	—	Starts at 2,000 visitors reached per month; paid quotas scale up to 100,000 visitors

Prices are displayed in USD. The visible prices appear under the Annually option, which states 2 months free; monthly-billing prices are not shown in the supplied text.

Verified 2026-10-01 from vendor pricing page.

Which features does each include?

Feature	Crisp	Tidio

Extracted from each vendor's App Store listing (2026-07-20); "—" = not stated there. Verify tier availability on vendor pricing pages.

What do merchants say about them?

No review analysis yet for Crisp.

Tidio

Recent merchant sentiment is strongly positive, with most visible reviews emphasizing faster support workflows, easy setup, and useful AI/chat automation. The app is also credited with helping conversions, lead capture, and reducing routine customer questions. The main visible caveat is a missing export capability, with a few reviews too early in usage to be definitive.

＋ Support efficiency — Merchants often say the app helps them respond faster, manage support more smoothly, and handle customer conversations across their store.
＋ Easy setup and use — Several reviews describe setup, configuration, and everyday use as simple or straightforward.
＋ AI assistance quality — Merchants praise the AI for learning store information, answering product questions accurately, handling multiple languages, and supporting sales conversations.
＋ Conversion and lead impact — Some reviewers connect the app with better conversion, sales assistance, lead capture, or reduced repetitive pre-sale questions.

－ Limited export options — One reviewer objects that customer questions and agent answers cannot be exported from the app.
－ Early-use uncertainty — A couple of recent users are positive but note they have not used the app long enough to fully judge it.

Watch out: Merchants needing full export of customer chat questions and answers should verify that workflow before relying on the app.

Synthesized from the 18 most recent App Store reviews (2026-07-16); themes paraphrased.

FAQ

Which is cheaper, Crisp or Tidio?

Both start at free (verified 2026-10-01).

Does Crisp or Tidio have a free plan?

Both offer free tiers.

Which is rated higher on the Shopify App Store?

App Store ratings are shown in the table above where available.

How we compare: pricing and plans are collected automatically from vendor pages on a schedule and shown with verification dates; ratings come from the Shopify App Store; merchant sentiment is synthesized from the most recent App Store reviews (paraphrased, never quoted). We currently have no affiliate relationship with either vendor. Found an error? The data snapshot behind this page is dated — check the vendor's page for same-day changes.

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