Crisp and Re:amaze are both helpdesk & cx app tools compared here on pricing verified 2026-08-08, published plans, App Store standing, and themes from recent merchant reviews. Crisp starts cheaper (free vs $29/mo); Crisp has a free tier, Re:amaze does not. Re:amaze: These reviews suggest the app fits Shopify merchants that want a feature-rich helpdesk with hands-on onboarding, centralized customer conversations, and practical automation across common support channels. — from tracked pricing and recent App Store review analysis.
USD. VAT not included in advertised prices; may apply to consumers and non-EU businesses. Yearly payment option available but annual rates not displayed on pricing page.
Extracted from each vendor's App Store listing (2026-07-20);
"—" = not stated there. Verify tier availability on vendor pricing pages.
What do merchants say about them?
No review analysis yet for Crisp.
Re:amaze
Sentiment in this sample is mostly positive, especially around onboarding, support, ease of use, and the breadth of helpdesk features. The strongest negative reviews come from merchants with complex channel, AI, or integration requirements who felt support did not resolve core issues quickly enough.
＋Responsive support and onboarding — Merchants frequently credit the support team with fast answers, patient walkthroughs, useful demos, and help during setup or migration.
＋Broad helpdesk feature set — Reviewers value having chat, email, social, voice, Shopify data, workflows, FAQs, automation, and AI-related options in one platform.
＋Ease of setup and daily use — Many merchants describe setup, migration, and agent workflows as straightforward, with an interface their teams can use efficiently.
＋Centralized multichannel support — Several reviews praise the ability to consolidate customer conversations across channels, brands, stores, and teams.
－Weak AI for complex stores — A few merchants say the AI is not effective enough for multi-store, multilingual, or more advanced ecommerce support needs.
－Support failures on unresolved issues — Negative reviews describe repeated contacts, delayed escalation, or unhelpful responses when bugs or setup problems arose.
－Channel and integration gaps — Several complaints mention problems with Facebook replies, WhatsApp templates, ShipStation sorting, attachment filtering, or merging conversations across channels.
Watch out: Merchants with complex AI, multilingual, WhatsApp, Facebook, or advanced integration needs should validate those workflows carefully before investing heavily in setup.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
FAQ
Which is cheaper, Crisp or Re:amaze?
Crisp starts lower at free, vs $29/mo for Re:amaze (verified 2026-08-08).
Does Crisp or Re:amaze have a free plan?
Crisp has a free tier; Re:amaze does not publish one.
Which is rated higher on the Shopify App Store?
App Store ratings are shown in the table above where available.
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
Crisp
Re:amaze