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Shopify review appsComparison2026
Loox vs Vitals: which fits your store?
Last verified 2026-08-29 some data medium/low confidence
Loox and Vitals are both shopify review app tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. Loox starts cheaper (free vs $29.99/mo); Loox has a free tier, Vitals does not. On the Shopify App Store, Loox holds 4.9 ★ across 8,892 reviews and Vitals holds 4.9 ★ across 2,799. Loox: These reviews suggest the app fits Shopify merchants who want a polished product review solution and value hands-on support when integrating it with their theme. Vitals: These reviews suggest the app fits Shopify merchants who want a multi-feature growth toolkit with hands-on support for setup, customization, and optimization. — from tracked pricing and recent App Store review analysis.
How do Loox and Vitals compare?
|  Loox |  Vitals |
|---|
| App Store rating | 4.9 ★ (8,892 reviews) | 4.9 ★ (2,799 reviews) |
| Price from | free | $29.99/mo |
| Free tier | ✓ yes | ✗ no |
| Published plans | 4 | 1 |
| Data confidence | medium | high |
App Store rating Loox 4.9 ★
Vitals 4.9 ★
Review volume Loox 8,892
Vitals 2,799
→ Loox has the larger base What would you actually pay?
| Plan | Monthly | Limits / notes |
|---|
| Beginner (Reviews) | $0 | Up to 500 total orders; up to 20 AliExpress scanned reviews. |
| Beginner (Reviews & Referrals) | $0.99 | Up to 500 total orders; up to 20 AliExpress scanned reviews. |
| Convert | $49.99 | Unlimited total orders and unlimited AliExpress products to import. |
| Unlimited | $299.99 | Unlimited total orders, review requests, referrals, and AliExpress products to import. |
Prices are shown in USD. Billing follows Shopify's 30-day subscription billing period; no annual commitment is offered.
Verified 2026-08-29 from vendor pricing page.
| Plan | Monthly | Limits / notes |
|---|
| All-in-One | $29.99 | Usage fees apply after approximately $1,000/month in Vitals-attributed sales, starting at $10/month, and also scale with Visitor Recordings volume. |
All charges are billed in USD.
Verified 2026-08-29 from vendor pricing page.
What do merchants say about them?
Loox
Recent visible sentiment is strongly positive, with praise concentrated around customer support, quick resolutions, and general ease of use. The most detailed reviews describe support successfully fixing complex storefront or widget-display problems, while many other reviews are short endorsements with limited detail.
- ＋ Responsive support — Several merchants highlight fast, clear help from support staff who resolved setup or display problems.
- ＋ Ease and convenience — Merchants describe the app as helpful, easy to use, or more convenient than alternatives.
- ＋ Reliable issue resolution — Support is credited with diagnosing specific store or theme issues and getting the review widget working correctly.
- ＋ Strong overall satisfaction — Multiple reviews give brief but clearly positive endorsements such as liking the app or calling the experience good.
- － Theme or display complexity — A small number of reviews imply that customized themes or security settings can create widget visibility issues that require support intervention.
- － Sparse review detail — Many visible reviews contain little or no explanatory text, limiting insight into exact merchant outcomes.
Watch out: Merchants with heavily customized themes may occasionally need support help to resolve widget display or configuration issues.
Synthesized from the 19 most recent App Store
reviews (2026-07-15); themes paraphrased.
Vitals
Recent visible reviews are strongly positive, with praise concentrated around customer support, broad functionality, and ease of use. Merchants also mention practical business outcomes such as better upsells, improved conversion metrics, and clearer visitor behavior insights.
- ＋ Responsive support — Merchants repeatedly highlight fast, helpful assistance that resolves setup or customization needs.
- ＋ Useful all-in-one features — Reviewers value the app's broad feature set and describe it as practical for running or improving a store.
- ＋ Ease of use — Several merchants say the app is straightforward to use and helps them get features running smoothly.
- ＋ Conversion and revenue lift — One merchant reports improved average order value, conversion rate, and upsell performance after using the app.
- － Initial setup scare — One merchant mentions being worried during early setup, though support resolved the concern quickly.
Watch out: The main caveat is that initial setup or configuration may require support help for some merchants.
Synthesized from the 9 most recent App Store
reviews (2026-07-16); themes paraphrased.
FAQ
Which is cheaper, Loox or Vitals?
Loox starts lower at free, vs $29.99/mo for Vitals (verified 2026-08-29).
Does Loox or Vitals have a free plan?
Loox has a free tier; Vitals does not publish one.
Which is rated higher on the Shopify App Store?
Both hold 4.9 ★ (Loox: 8,892 reviews; Vitals: 2,799).
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
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