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Shopify review appsComparison2026
Fera vs Loox: which fits your store?
Last verified 2026-08-29 some data medium/low confidence
Fera and Loox are both shopify review app tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. Loox starts cheaper (free vs $9/mo); Loox has a free tier, Fera does not. On the Shopify App Store, Fera holds 4.8 ★ across 1,978 reviews and Loox holds 4.9 ★ across 8,892. Fera: These reviews suggest the app fits Shopify merchants who want a user-friendly review tool with strong support, visual review options, and help configuring displays or migrating reviews. Loox: These reviews suggest the app fits Shopify merchants who want a polished product review solution and value hands-on support when integrating it with their theme. — from tracked pricing and recent App Store review analysis.
How do Fera and Loox compare?
|  Fera |  Loox |
|---|
| App Store rating | 4.8 ★ (1,978 reviews) | 4.9 ★ (8,892 reviews) |
| Price from | $9/mo | free |
| Free tier | ✗ no | ✓ yes |
| Published plans | 7 | 4 |
| Data confidence | high | medium |
App Store rating Fera 4.8 ★
Loox 4.9 ★
→ Loox rates higher Review volume Fera 1,978
Loox 8,892
→ Loox has the larger base Detected on 3,797 tracked DTC storefronts Fera 14 brands
Loox 131 brands
→ Loox leads among brands we track What would you actually pay?
| Plan | Monthly | Limits / notes |
|---|
| Startup | $9 | 100 order review requests/month; up to 100MB photos/videos; 3 active widgets |
| Small | $29 | 1,000 order review requests/month; up to 1GB photos/videos; 10 active widgets |
| Medium | $99 | 10,000 order review requests/month; up to 10GB photos/videos; 20 active widgets |
| Semi-large | $199 | 25,000 order review requests/month; up to 50GB photos/videos; 30 active widgets |
| Large | $299 | 50,000 order review requests/month; up to 100GB photos/videos; 50 active widgets |
| X-Large | $599 | 200,000 order review requests/month; up to 500GB photos/videos; 100 active widgets |
| Enterprise | $999 | 500,000 order review requests/month; up to 1TB photos/videos; 200 active widgets |
Prices are in USD. Annual prices are displayed as monthly equivalents billed yearly.
Verified 2026-08-29 from vendor pricing page.
| Plan | Monthly | Limits / notes |
|---|
| Beginner (Reviews) | $0 | Up to 500 total orders; up to 20 AliExpress scanned reviews. |
| Beginner (Reviews & Referrals) | $0.99 | Up to 500 total orders; up to 20 AliExpress scanned reviews. |
| Convert | $49.99 | Unlimited total orders and unlimited AliExpress products to import. |
| Unlimited | $299.99 | Unlimited total orders, review requests, referrals, and AliExpress products to import. |
Prices are shown in USD. Billing follows Shopify's 30-day subscription billing period; no annual commitment is offered.
Verified 2026-08-29 from vendor pricing page.
Which features does each include?
| Feature | Fera | Loox |
|---|
| Photo reviews | ✓ paid | ✓ |
| Video reviews | ✓ paid | ✓ paid |
| Email review requests | ✓ paid | ✓ |
| SMS review requests | ✗ | — |
| Google Shopping feed | ✓ | ✓ paid |
| Google rich snippets | ✓ | ✓ |
| Q&A | ✓ paid | ✗ |
| Instagram / UGC galleries | ✓ | ✓ |
| Display widgets & carousels | ✓ | ✓ |
| Coupons for reviews | ✓ | ✓ |
| Referrals | ✗ | ✓ paid |
| AI features | ✓ paid | ✓ paid |
| Multilingual | — | ✓ |
| Klaviyo integration | ✗ | ✓ |
| API access | ✗ | ✓ paid |
| Free plan | ✗ | ✓ |
Extracted from each vendor's App Store listing (2026-07-15);
"—" = not stated there. Verify tier availability on vendor pricing pages.
What do merchants say about them?
Fera
Recent merchant sentiment is strongly positive, led by praise for fast human support, easy setup, and attractive review presentation. A small minority raise serious concerns about reliability and pricing changes, so the positive pattern is not completely uniform.
- ＋ Responsive support — Merchants repeatedly say the support team answers quickly and helps resolve setup, migration, widget, and technical issues.
- ＋ Ease of use — Several reviewers describe the app as simple to install, navigate, and use for collecting reviews.
- ＋ Reliable review display — Positive reviews often mention that the app works well and presents reviews attractively on Shopify stores.
- ＋ Long-term satisfaction — Multiple merchants report using the app for years and continuing to recommend it.
- － Reliability problems — One detailed negative review reports recurring crashes, offline reviews, and account or project data mixing issues.
- － Pricing and billing changes — A small number of reviewers mention cost concerns, including one saying pricing is high and another objecting to changing charges.
- － Functionality issues — One negative review says the app does not work properly.
Watch out: The main caveat is that a few merchants report pricing concerns and, in one case, persistent reliability issues.
Synthesized from the 20 most recent App Store
reviews (2026-07-15); themes paraphrased.
Loox
Recent visible sentiment is strongly positive, with praise concentrated around customer support, quick resolutions, and general ease of use. The most detailed reviews describe support successfully fixing complex storefront or widget-display problems, while many other reviews are short endorsements with limited detail.
- ＋ Responsive support — Several merchants highlight fast, clear help from support staff who resolved setup or display problems.
- ＋ Ease and convenience — Merchants describe the app as helpful, easy to use, or more convenient than alternatives.
- ＋ Reliable issue resolution — Support is credited with diagnosing specific store or theme issues and getting the review widget working correctly.
- ＋ Strong overall satisfaction — Multiple reviews give brief but clearly positive endorsements such as liking the app or calling the experience good.
- － Theme or display complexity — A small number of reviews imply that customized themes or security settings can create widget visibility issues that require support intervention.
- － Sparse review detail — Many visible reviews contain little or no explanatory text, limiting insight into exact merchant outcomes.
Watch out: Merchants with heavily customized themes may occasionally need support help to resolve widget display or configuration issues.
Synthesized from the 19 most recent App Store
reviews (2026-07-15); themes paraphrased.
FAQ
Which is cheaper, Fera or Loox?
Loox starts lower at free, vs $9/mo for Fera (verified 2026-08-29).
Does Fera or Loox have a free plan?
Loox has a free tier; Fera does not publish one.
Which is rated higher on the Shopify App Store?
Loox rates higher at 4.9 ★, vs 4.8 ★ — though both counts matter: Fera has 1,978 reviews and Loox has 8,892.
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
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