Last verified 2026-08-29some data medium/low confidence
Loox and Okendo are both shopify review app tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. Both are priced in the same range — the decision comes down to features and fit. On the Shopify App Store, Loox holds 4.9 ★ across 8,892 reviews and Okendo holds 4.9 ★ across 1,314. Loox: These reviews suggest the app fits Shopify merchants who want a polished product review solution and value hands-on support when integrating it with their theme. Okendo: These reviews suggest the app fits growing Shopify brands that want a robust reviews and customer marketing platform with hands-on support and optimization guidance. — from tracked pricing and recent App Store review analysis.
Extracted from each vendor's App Store listing (2026-07-15);
"—" = not stated there. Verify tier availability on vendor pricing pages.
What do merchants say about them?
Loox
Recent visible sentiment is strongly positive, with praise concentrated around customer support, quick resolutions, and general ease of use. The most detailed reviews describe support successfully fixing complex storefront or widget-display problems, while many other reviews are short endorsements with limited detail.
＋Responsive support — Several merchants highlight fast, clear help from support staff who resolved setup or display problems.
＋Ease and convenience — Merchants describe the app as helpful, easy to use, or more convenient than alternatives.
＋Reliable issue resolution — Support is credited with diagnosing specific store or theme issues and getting the review widget working correctly.
＋Strong overall satisfaction — Multiple reviews give brief but clearly positive endorsements such as liking the app or calling the experience good.
－Theme or display complexity — A small number of reviews imply that customized themes or security settings can create widget visibility issues that require support intervention.
－Sparse review detail — Many visible reviews contain little or no explanatory text, limiting insight into exact merchant outcomes.
Watch out: Merchants with heavily customized themes may occasionally need support help to resolve widget display or configuration issues.
Synthesized from the 19 most recent App Store
reviews (2026-07-15); themes paraphrased.
Okendo
Sentiment in the identifiable recent reviews is overwhelmingly positive, with merchants most often praising support quality, proactive account guidance, and a smooth implementation experience. The app is also viewed as feature-rich and capable of improving review programs, though a small number of reviews flag price, setup delays, or fit for lower-volume merchants as caveats.
＋Responsive support — Merchants repeatedly highlight fast, helpful assistance from support, customer success, and account management teams.
＋Proactive guidance — Several reviewers say the team suggests best practices, optimization ideas, and revenue or review-collection improvements.
＋Easy setup and use — Many reviews describe onboarding, implementation, navigation, and store integration as smooth or intuitive.
＋Strong feature set — Merchants value the breadth of review, loyalty, referral, quiz, Google review, and customer marketing capabilities compared with alternatives.
－Setup delays — One merchant reports that key review-request emails were still not live after several weeks and expected further delays for rewards setup.
－Pricing concern — One reviewer notes the app is expensive, though they still felt the value justified the cost.
－Scale fit — One review implies the platform is especially worthwhile for stores with enough order volume to benefit from its capabilities.
Watch out: The main caveat is that implementation quality and timeline may matter, especially for merchants adopting multiple modules or expecting a fast launch.
Synthesized from the 20 most recent App Store
reviews (2026-07-15); themes paraphrased.
FAQ
Which is cheaper, Loox or Okendo?
See the plan tables above for what each vendor discloses.
Does Loox or Okendo have a free plan?
Loox has a free tier; Okendo does not publish one.
Which is rated higher on the Shopify App Store?
Both hold 4.9 ★ (Loox: 8,892 reviews; Okendo: 1,314).
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
Loox
Okendo