Last verified 2026-08-29some data medium/low confidence
Loox and REVIEWS.io are both shopify review app tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. Both are priced in the same range — the decision comes down to features and fit. On the Shopify App Store, Loox holds 4.9 ★ across 8,892 reviews and REVIEWS.io holds 4.7 ★ across 698. Loox: These reviews suggest the app fits Shopify merchants who want a polished product review solution and value hands-on support when integrating it with their theme. REVIEWS.io: These reviews suggest the app fits merchants who want a supported product review platform with Shopify integration, migration assistance, and Google ratings-related features. — from tracked pricing and recent App Store review analysis.
Up to 1,500 review invites and 100 SMS invites per month
Grow
—
Up to 5,000 review invites, 100 SMS invites, and 100 survey replies per month
Plus
—
Up to 10,000 review invites, 100 SMS invites, and 100 survey replies per month
Plan cards label prices as AUD, although a page note says prices are displayed in USD. No conversion was performed because the source is internally inconsistent. Annual plans are stated to save 20%.
Extracted from each vendor's App Store listing (2026-07-15);
"—" = not stated there. Verify tier availability on vendor pricing pages.
What do merchants say about them?
Loox
Recent visible sentiment is strongly positive, with praise concentrated around customer support, quick resolutions, and general ease of use. The most detailed reviews describe support successfully fixing complex storefront or widget-display problems, while many other reviews are short endorsements with limited detail.
＋Responsive support — Several merchants highlight fast, clear help from support staff who resolved setup or display problems.
＋Ease and convenience — Merchants describe the app as helpful, easy to use, or more convenient than alternatives.
＋Reliable issue resolution — Support is credited with diagnosing specific store or theme issues and getting the review widget working correctly.
＋Strong overall satisfaction — Multiple reviews give brief but clearly positive endorsements such as liking the app or calling the experience good.
－Theme or display complexity — A small number of reviews imply that customized themes or security settings can create widget visibility issues that require support intervention.
－Sparse review detail — Many visible reviews contain little or no explanatory text, limiting insight into exact merchant outcomes.
Watch out: Merchants with heavily customized themes may occasionally need support help to resolve widget display or configuration issues.
Synthesized from the 19 most recent App Store
reviews (2026-07-15); themes paraphrased.
REVIEWS.io
Recent sentiment is mixed but leans positive, with many merchants praising quick support, smooth setup, and useful review collection or migration workflows. The main negative pattern comes from longer-term or more technical users who report unresolved support tickets, widget issues, feature limits, and pricing communication concerns.
＋Responsive support — Many merchants describe support as fast, helpful, knowledgeable, polite, and effective at resolving setup or usage issues.
＋Ease of use — Several reviews say the app is straightforward to use, has an intuitive interface, or works smoothly once installed.
＋Migration help — Merchants moving from other review tools report that importing reviews or switching platforms can be quick with support assistance.
＋Shopify integration — Some users praise the app for integrating well with Shopify and supporting store workflows without much friction.
－Support delays — Negative reviews repeatedly mention slow or ineffective escalation, unresolved tickets, and unclear follow-through from human support.
－Feature limitations — Some merchants report missing or limited functionality around flows, widgets, migration badges, or theme-specific behavior.
－Widget and theme bugs — A recurring issue is that product review widgets may behave poorly on certain themes or mobile layouts and require code-level fixes.
Watch out: Merchants with complex widget customization, strict migration requirements, or sensitivity to pricing changes should verify plan limits, theme compatibility, and support expectations upfront.
Synthesized from the 18 most recent App Store
reviews (2026-07-15); themes paraphrased.
FAQ
Which is cheaper, Loox or REVIEWS.io?
Both start at free (verified 2026-08-29).
Does Loox or REVIEWS.io have a free plan?
Both offer free tiers.
Which is rated higher on the Shopify App Store?
Loox rates higher at 4.9 ★, vs 4.7 ★ — though both counts matter: Loox has 8,892 reviews and REVIEWS.io has 698.
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
Loox
REVIEWS.io