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Okendo

Name: Okendo
Rating: 4.8 (1366 reviews)

Last verified 2026-07-15 4.8 ★ (1,366)

Okendo: rated 4.8 ★ across 1,366 App Store reviews.

Drive revenue by turning shoppers into Superfans with Okendo, the only customer marketing platform that offers Reviews, Loyalty, Referrals, Quizzes, and Surveys

Visit Okendo App Store listing

Pricing

Plan	Monthly	Limits / notes
Okendo Platform	—	Pricing varies by monthly order volume: 0-200, 201-1,500, 1,501-3,500, 3,501-10,000, 10,001+.
Okendo Platform Scale	—	No usage caps; fixed annual price for unlimited orders.
Bundle: Reviews + Referrals + Surveys	—	Pricing varies by monthly order volume: 0-200, 201-1,500, 1,501-3,500, 3,501-10,000, 10,001+.
Bundle: Reviews + Quizzes + Surveys	—	Pricing varies by monthly order volume: 0-200, 201-1,500, 1,501-3,500, 3,501-10,000, 10,001+.
Bundle: Reviews + Loyalty + Surveys	—	Pricing varies by monthly order volume: 0-200, 201-1,500, 1,501-3,500, 3,501-10,000, 10,001+.
Essentials	—	Order-volume based; specific limits not shown for this tier in the extracted text.
Growth	—	Order-volume based; specific limits not shown for this tier in the extracted text.
Power	—	Order-volume based; specific limits not shown for this tier in the extracted text.
Advanced	—	Order-volume based; specific limits not shown for this tier in the extracted text.
Enterprise	—	Order-volume based; specific limits not shown for this tier in the extracted text.
Okendo Reviews	—	Pricing is based on monthly order volume. Customers can upgrade or purchase one-off top-up order credits when reaching plan limits.
Okendo Loyalty	—	Pricing is based on monthly order volume; subscription price remains the same until order volume increases, then customers can upgrade or buy top-up order credits.
Okendo Quizzes	—	Pricing is based on monthly order volume; customers can upgrade or purchase one-off top-up order credits when reaching plan limits. No limit on number of quizzes.
Okendo Referrals	—	Flat monthly fee based on order volumes; customers can upgrade or purchase one-off top-up order credits when reaching plan limits.
Okendo Surveys	—	Pricing is based on order volume, not survey volume. Unlimited surveys and unlimited responses; customers can upgrade or buy top-up order credits when reaching order limits.

Verified 2026-07-15 from source.

Features

✓ Photo reviews
✓ Video reviews
✓ Email review requests
✓ SMS review requests
— Google Shopping feed
✓ Google rich snippets
✓ paid Q&A
— Instagram / UGC galleries
✓ Display widgets & carousels
✓ Coupons for reviews
✓ Referrals
✓ paid AI features
— Multilingual
✓ Klaviyo integration
— API access
✓ Free plan

From the vendor's App Store listing (2026-07-15); "—" = not stated.

What merchants say

Sentiment in the identifiable recent reviews is overwhelmingly positive, with merchants most often praising support quality, proactive account guidance, and a smooth implementation experience. The app is also viewed as feature-rich and capable of improving review programs, though a small number of reviews flag price, setup delays, or fit for lower-volume merchants as caveats.

＋ Responsive support — Merchants repeatedly highlight fast, helpful assistance from support, customer success, and account management teams.
＋ Proactive guidance — Several reviewers say the team suggests best practices, optimization ideas, and revenue or review-collection improvements.
＋ Easy setup and use — Many reviews describe onboarding, implementation, navigation, and store integration as smooth or intuitive.
＋ Strong feature set — Merchants value the breadth of review, loyalty, referral, quiz, Google review, and customer marketing capabilities compared with alternatives.
＋ Effective review growth — A few merchants report measurable improvements in review collection or better review-program performance after using the platform.

－ Setup delays — One merchant reports that key review-request emails were still not live after several weeks and expected further delays for rewards setup.
－ Pricing concern — One reviewer notes the app is expensive, though they still felt the value justified the cost.
－ Scale fit — One review implies the platform is especially worthwhile for stores with enough order volume to benefit from its capabilities.

Best for: These reviews suggest the app fits growing Shopify brands that want a robust reviews and customer marketing platform with hands-on support and optimization guidance.

Watch out: The main caveat is that implementation quality and timeline may matter, especially for merchants adopting multiple modules or expecting a fast launch.

Synthesized from the 20 most recent App Store reviews (2026-07-15); themes paraphrased.

Compare Okendo

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