Last verified 2026-08-29some data medium/low confidence
Gorgias and tawk.to are both helpdesk & cx app tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. Both are priced in the same range — the decision comes down to features and fit. On the Shopify App Store, Gorgias holds 4.2 ★ across 618 reviews and tawk.to holds 3.6 ★ across 55. Gorgias: These reviews suggest the app fits established ecommerce teams with enough ticket volume to benefit from AI automation, Shopify-connected workflows, and dedicated time for setup and tuning. tawk.to: These reviews suggest the app fits merchants who want a low-cost live chat tool with broad customization and are comfortable managing settings outside Shopify admin. — from tracked pricing and recent App Store review analysis.
Extracted from each vendor's App Store listing (2026-07-20);
"—" = not stated there. Verify tier availability on vendor pricing pages.
What do merchants say about them?
Gorgias
Recent sentiment is mixed but leans positive among merchants already using Gorgias successfully, especially for AI-assisted support automation and ecommerce workflow consolidation. The strongest negative reviews focus on support quality, product reliability, pricing, and concern that AI or UI changes require too much oversight.
＋AI automation — Merchants often say the AI handles routine tickets, shopping questions, and first-touch resolutions effectively while reducing manual workload.
＋Efficiency gains — Several reviews describe faster replies, better handling of high-volume periods, and more time for human agents to focus on complex cases.
＋Ecommerce integrations — Merchants value Shopify and related integrations for keeping customer, order, channel, and support workflows in one place.
＋Helpful support and onboarding — Some positive reviewers credit the support or setup teams with helping them configure and improve their use of the platform.
－Weak support experience — Negative reviewers most often complain about slow, insufficient, or hard-to-access human support, especially during onboarding or trials.
－AI setup and reliability concerns — Several merchants say the AI needs careful training, oversight, or can produce poor outcomes if configured badly.
－Bugs and missing features — Multiple critical reviews mention instability, absent basics, weak documentation, or a slow product roadmap.
Watch out: Merchants should watch for onboarding/support expectations and plan to monitor AI behavior closely, especially during early configuration.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
tawk.to
Sentiment is sharply mixed: older reviews are often positive about the app being free, capable, and useful for direct customer chats, while recent reviews skew negative. The main friction points are support responsiveness, uninstall or configuration problems, and widget behavior that merchants feel is difficult to control.
＋Feature-rich chat — Merchants often value the live chat capabilities, customization options, visitor context, media sharing, notifications, scheduling, and mobile access.
＋Free or strong value — Several reviewers highlight that the app delivers useful chat functionality without requiring a paid plan.
＋Customer communication — Positive reviews say the app helps merchants engage shoppers while they are actively browsing or ready to buy.
＋Helpful support — Some merchants report prompt or hands-on support, including guidance through setup and questions.
－Poor or delayed support — Multiple negative reviews say support is hard to reach, slow to respond, or routed through AI or scheduled meetings instead of immediate human help.
－Installation or removal issues — Several merchants report widgets or code remaining after uninstalling, configuration not applying, or the app no longer opening correctly.
－Widget behavior and controls — Reviewers mention intrusive default sounds, automatic popups, misplaced buttons, limited icon customization, and settings that are hard to manage.
Watch out: The most common caveat is that setup, removal, and support follow-up may be frustrating when something goes wrong.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
FAQ
Which is cheaper, Gorgias or tawk.to?
See the plan tables above for what each vendor discloses.
Does Gorgias or tawk.to have a free plan?
tawk.to has a free tier; Gorgias does not publish one.
Which is rated higher on the Shopify App Store?
Gorgias rates higher at 4.2 ★, vs 3.6 ★ — though both counts matter: Gorgias has 618 reviews and tawk.to has 55.
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
Gorgias
tawk.to