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Gorgias vs Tidio: which fits your store?
Last verified 2026-08-29 some data medium/low confidence
Gorgias and Tidio are both helpdesk & cx app tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. Both are priced in the same range — the decision comes down to features and fit. On the Shopify App Store, Gorgias holds 4.2 ★ across 618 reviews and Tidio holds 4.8 ★ across 1,247. Gorgias: These reviews suggest the app fits established ecommerce teams with enough ticket volume to benefit from AI automation, Shopify-connected workflows, and dedicated time for setup and tuning. Tidio: These reviews suggest the app fits Shopify merchants that want quick-to-launch live chat, AI-assisted customer support, and basic sales or lead-capture help across an online store. — from tracked pricing and recent App Store review analysis.
How do Gorgias and Tidio compare?
|  Gorgias |  Tidio |
|---|
| App Store rating | 4.2 ★ (618 reviews) | 4.8 ★ (1,247 reviews) |
| Price from | not published | free |
| Free tier | ✗ no | ✓ yes |
| Published plans | 3 | 7 |
| Data confidence | medium | high |
App Store rating Gorgias 4.2 ★
Tidio 4.8 ★
→ Tidio rates higher Review volume Gorgias 618
Tidio 1,247
→ Tidio has the larger base Detected on 3,797 tracked DTC storefronts Gorgias 771 brands
Tidio 42 brands
→ Gorgias leads among brands we track What would you actually pay?
| Plan | Monthly | Limits / notes |
|---|
| Helpdesk + AI Agent | — | Helpdesk scales from 50 to 5,000 tickets per month; AI Agent is available on every plan and charges only when it resolves a conversation. |
| Voice add-on | — | Pricing scales with call volume. |
| SMS add-on | — | Pricing scales with text volume. |
Verified 2026-07-16 from vendor pricing page.
| Plan | Monthly | Limits / notes |
|---|
| Free | $0 | 50 billable conversations per month; first 50 Lyro AI conversations free for lifetime; 100 Flows visitors reached per month; 10 seats |
| Starter | — | 100 billable conversations; 50 one-off Lyro AI Agent conversations; 100 Flows visitors reached; 10 seats |
| Growth | — | Starts at 250 billable conversations and scales up to 2,000; 10 seats |
| Plus | — | $300 per month base plus monthly usage; custom billable conversations, Lyro AI conversations, Flows visitors, and seats |
| Premium | — | Custom billable conversations and limits; from 3,000 Lyro AI conversations; pay-per-resolution billing |
| Lyro AI Agent (standalone add-on) | — | Starts with 50 Lyro AI conversations per month; selectable paid quotas range from 50 to 1,000, with custom quotas available |
| Flows (standalone add-on) | — | Starts with 2,000 visitors reached per month; selectable quotas scale to 100,000, with custom quotas available |
Prices are in USD. The Annually option appears selected and states '2 months free,' so displayed recurring prices are recorded as annual USD per month; separate month-to-month prices are not shown.
Verified 2026-08-29 from vendor pricing page.
Which features does each include?
Extracted from each vendor's App Store listing (2026-07-20);
"—" = not stated there. Verify tier availability on vendor pricing pages.
What do merchants say about them?
Gorgias
Recent sentiment is mixed but leans positive among merchants already using Gorgias successfully, especially for AI-assisted support automation and ecommerce workflow consolidation. The strongest negative reviews focus on support quality, product reliability, pricing, and concern that AI or UI changes require too much oversight.
- ＋ AI automation — Merchants often say the AI handles routine tickets, shopping questions, and first-touch resolutions effectively while reducing manual workload.
- ＋ Efficiency gains — Several reviews describe faster replies, better handling of high-volume periods, and more time for human agents to focus on complex cases.
- ＋ Ecommerce integrations — Merchants value Shopify and related integrations for keeping customer, order, channel, and support workflows in one place.
- ＋ Helpful support and onboarding — Some positive reviewers credit the support or setup teams with helping them configure and improve their use of the platform.
- － Weak support experience — Negative reviewers most often complain about slow, insufficient, or hard-to-access human support, especially during onboarding or trials.
- － AI setup and reliability concerns — Several merchants say the AI needs careful training, oversight, or can produce poor outcomes if configured badly.
- － Bugs and missing features — Multiple critical reviews mention instability, absent basics, weak documentation, or a slow product roadmap.
Watch out: Merchants should watch for onboarding/support expectations and plan to monitor AI behavior closely, especially during early configuration.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
Tidio
Recent merchant sentiment is strongly positive, with most visible reviews emphasizing faster support workflows, easy setup, and useful AI/chat automation. The app is also credited with helping conversions, lead capture, and reducing routine customer questions. The main visible caveat is a missing export capability, with a few reviews too early in usage to be definitive.
- ＋ Support efficiency — Merchants often say the app helps them respond faster, manage support more smoothly, and handle customer conversations across their store.
- ＋ Easy setup and use — Several reviews describe setup, configuration, and everyday use as simple or straightforward.
- ＋ AI assistance quality — Merchants praise the AI for learning store information, answering product questions accurately, handling multiple languages, and supporting sales conversations.
- ＋ Conversion and lead impact — Some reviewers connect the app with better conversion, sales assistance, lead capture, or reduced repetitive pre-sale questions.
- － Limited export options — One reviewer objects that customer questions and agent answers cannot be exported from the app.
- － Early-use uncertainty — A couple of recent users are positive but note they have not used the app long enough to fully judge it.
Watch out: Merchants needing full export of customer chat questions and answers should verify that workflow before relying on the app.
Synthesized from the 18 most recent App Store
reviews (2026-07-16); themes paraphrased.
FAQ
Which is cheaper, Gorgias or Tidio?
See the plan tables above for what each vendor discloses.
Does Gorgias or Tidio have a free plan?
Tidio has a free tier; Gorgias does not publish one.
Which is rated higher on the Shopify App Store?
Tidio rates higher at 4.8 ★, vs 4.2 ★ — though both counts matter: Gorgias has 618 reviews and Tidio has 1,247.
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
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