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Gorgias vs Re:amaze: which fits your store?
Last verified 2026-08-08 some data medium/low confidence
Gorgias and Re:amaze are both helpdesk & cx app tools compared here on pricing verified 2026-08-08, published plans, App Store standing, and themes from recent merchant reviews. Both are priced in the same range — the decision comes down to features and fit. On the Shopify App Store, Gorgias holds 4.2 ★ across 618 reviews and Re:amaze holds 4.5 ★ across 142. Gorgias: These reviews suggest the app fits established ecommerce teams with enough ticket volume to benefit from AI automation, Shopify-connected workflows, and dedicated time for setup and tuning. Re:amaze: These reviews suggest the app fits Shopify merchants that want a feature-rich helpdesk with hands-on onboarding, centralized customer conversations, and practical automation across common support channels. — from tracked pricing and recent App Store review analysis.
How do Gorgias and Re:amaze compare?
|  Gorgias |  Re:amaze |
|---|
| App Store rating | 4.2 ★ (618 reviews) | 4.5 ★ (142 reviews) |
| Price from | not published | $29/mo |
| Free tier | ✗ no | ✗ no |
| Published plans | 3 | 4 |
| Data confidence | medium | high |
App Store rating Gorgias 4.2 ★
Re:amaze 4.5 ★
→ Re:amaze rates higher Review volume Gorgias 618
Re:amaze 142
→ Gorgias has the larger base What would you actually pay?
| Plan | Monthly | Limits / notes |
|---|
| Helpdesk + AI Agent | — | Helpdesk scales from 50 to 5,000 tickets per month; AI Agent is available on every plan and charges only when it resolves a conversation. |
| Voice add-on | — | Pricing scales with call volume. |
| SMS add-on | — | Pricing scales with text volume. |
Verified 2026-07-16 from vendor pricing page.
| Plan | Monthly | Limits / notes |
|---|
| Basic | $29 | Per team member. AI Agent: 5 resolutions/month included, $0.85 per additional. |
| Pro | $49 | Per team member. AI Agent: 10 resolutions/month included, $0.85 per additional. |
| Plus | $69 | Per team member. AI Agent: 20 resolutions/month included, $0.85 per additional. |
| Starter | $59 | Flat rate for unlimited team members. Limited to 500 Responded Conversations per month. |
Verified 2026-08-08 from vendor pricing page.
Which features does each include?
Extracted from each vendor's App Store listing (2026-07-20);
"—" = not stated there. Verify tier availability on vendor pricing pages.
What do merchants say about them?
Gorgias
Recent sentiment is mixed but leans positive among merchants already using Gorgias successfully, especially for AI-assisted support automation and ecommerce workflow consolidation. The strongest negative reviews focus on support quality, product reliability, pricing, and concern that AI or UI changes require too much oversight.
- ＋ AI automation — Merchants often say the AI handles routine tickets, shopping questions, and first-touch resolutions effectively while reducing manual workload.
- ＋ Efficiency gains — Several reviews describe faster replies, better handling of high-volume periods, and more time for human agents to focus on complex cases.
- ＋ Ecommerce integrations — Merchants value Shopify and related integrations for keeping customer, order, channel, and support workflows in one place.
- ＋ Helpful support and onboarding — Some positive reviewers credit the support or setup teams with helping them configure and improve their use of the platform.
- － Weak support experience — Negative reviewers most often complain about slow, insufficient, or hard-to-access human support, especially during onboarding or trials.
- － AI setup and reliability concerns — Several merchants say the AI needs careful training, oversight, or can produce poor outcomes if configured badly.
- － Bugs and missing features — Multiple critical reviews mention instability, absent basics, weak documentation, or a slow product roadmap.
Watch out: Merchants should watch for onboarding/support expectations and plan to monitor AI behavior closely, especially during early configuration.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
Re:amaze
Sentiment in this sample is mostly positive, especially around onboarding, support, ease of use, and the breadth of helpdesk features. The strongest negative reviews come from merchants with complex channel, AI, or integration requirements who felt support did not resolve core issues quickly enough.
- ＋ Responsive support and onboarding — Merchants frequently credit the support team with fast answers, patient walkthroughs, useful demos, and help during setup or migration.
- ＋ Broad helpdesk feature set — Reviewers value having chat, email, social, voice, Shopify data, workflows, FAQs, automation, and AI-related options in one platform.
- ＋ Ease of setup and daily use — Many merchants describe setup, migration, and agent workflows as straightforward, with an interface their teams can use efficiently.
- ＋ Centralized multichannel support — Several reviews praise the ability to consolidate customer conversations across channels, brands, stores, and teams.
- － Weak AI for complex stores — A few merchants say the AI is not effective enough for multi-store, multilingual, or more advanced ecommerce support needs.
- － Support failures on unresolved issues — Negative reviews describe repeated contacts, delayed escalation, or unhelpful responses when bugs or setup problems arose.
- － Channel and integration gaps — Several complaints mention problems with Facebook replies, WhatsApp templates, ShipStation sorting, attachment filtering, or merging conversations across channels.
Watch out: Merchants with complex AI, multilingual, WhatsApp, Facebook, or advanced integration needs should validate those workflows carefully before investing heavily in setup.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
FAQ
Which is cheaper, Gorgias or Re:amaze?
See the plan tables above for what each vendor discloses.
Does Gorgias or Re:amaze have a free plan?
Neither publishes a free tier.
Which is rated higher on the Shopify App Store?
Re:amaze rates higher at 4.5 ★, vs 4.2 ★ — though both counts matter: Gorgias has 618 reviews and Re:amaze has 142.
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
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