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Attentive

Name: Attentive
Rating: 4.7 (112 reviews)

Last verified 2026-07-15 4.7 ★ (112)

Attentive: rated 4.7 ★ across 112 App Store reviews.

Email and SMS personalization at scale. Reaching and engaging customers in a truly personalized way.

Visit Attentive App Store listing

Pricing

Plan	Monthly	Limits / notes
SMS, email, RCS, & push	—	Pricing based on list size and messages sent.
Text & email	—	Pricing based on list size and messages sent.
Text	—	Pricing based on list size and messages sent; pay per message and subscriber count.
AI Pro	—	Flat monthly fee.
AI Grow	—	Flat monthly fee.
AI Journeys	—	Pay per click.
AI Essentials	—	Included with all plans.
Everything you need to grow with Attentive	—	Custom pricing based on volume and needs.

Verified 2026-07-15 from source.

Features

✓ Email campaigns
✓ SMS marketing
✓ Automation flows
✓ Segmentation
✓ A/B testing
✓ Forms & popups
✓ Push notifications
✓ Transactional email
✓ Template library
✓ Analytics & reporting
✓ AI features
✓ Personalization
✓ Deliverability tools
✓ Review app integration
✓ API access
✗ Free plan

From the vendor's App Store listing (2026-07-15); "—" = not stated.

What merchants say

Sentiment in the identifiable recent reviews is strongly positive, with merchants emphasizing support quality, ease of use, and measurable gains from SMS and email programs. The main negative feedback is isolated but material, focused on onboarding/support expectations, billing clarity, and contract flexibility.

＋ Responsive support — Merchants frequently credit account managers, CSMs, and managed support with quick help, strategic input, and hands-on optimization.
＋ Ease of use — Many reviewers describe the platform as straightforward for building campaigns, journeys, automations, and reports without heavy setup effort.
＋ Revenue and growth impact — Reviews often report stronger SMS or email performance, including improved revenue, audience growth, and better outcomes after switching providers.
＋ SMS and email capabilities — Merchants value managing SMS, email, newsletters, journeys, flows, and campaigns in one marketing platform.
＋ Strategy and optimization guidance — Several reviews highlight proactive recommendations for campaign planning, channel growth, compliance, and program improvement.

－ Setup and support gaps — A few merchants mention hiccups, unresolved onboarding expectations, or needing to troubleshoot setup and billing questions themselves.
－ Contract rigidity — One review raises concerns about exclusivity, long lock-in terms, penalties, and limited flexibility when evaluating other tools.
－ Billing confusion — One reviewer reports unexplained message charges and difficulty getting a clear answer across support teams.

Best for: These reviews suggest the app fits Shopify brands that want a managed SMS and email platform with proactive account support and growth-oriented campaign guidance.

Watch out: Merchants should clarify onboarding scope, billing mechanics, and contract exclusivity terms before committing.

Synthesized from the 20 most recent App Store reviews (2026-07-15); themes paraphrased.

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