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Helpdesk & CX appsComparison2026
Re:amaze vs Tidio: which fits your store?
Last verified 2026-08-29
Re:amaze and Tidio are both helpdesk & cx app tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. Tidio starts cheaper (free vs $29/mo); Tidio has a free tier, Re:amaze does not. On the Shopify App Store, Re:amaze holds 4.5 ★ across 142 reviews and Tidio holds 4.8 ★ across 1,247. Re:amaze: These reviews suggest the app fits Shopify merchants that want a feature-rich helpdesk with hands-on onboarding, centralized customer conversations, and practical automation across common support channels. Tidio: These reviews suggest the app fits Shopify merchants that want quick-to-launch live chat, AI-assisted customer support, and basic sales or lead-capture help across an online store. — from tracked pricing and recent App Store review analysis.
How do Re:amaze and Tidio compare?
|  Re:amaze |  Tidio |
|---|
| App Store rating | 4.5 ★ (142 reviews) | 4.8 ★ (1,247 reviews) |
| Price from | $29/mo | free |
| Free tier | ✗ no | ✓ yes |
| Published plans | 4 | 7 |
| Data confidence | high | high |
App Store rating Re:amaze 4.5 ★
Tidio 4.8 ★
→ Tidio rates higher Review volume Re:amaze 142
Tidio 1,247
→ Tidio has the larger base What would you actually pay?
| Plan | Monthly | Limits / notes |
|---|
| Basic | $29 | Per team member. AI Agent: 5 resolutions/month included, $0.85 per additional. |
| Pro | $49 | Per team member. AI Agent: 10 resolutions/month included, $0.85 per additional. |
| Plus | $69 | Per team member. AI Agent: 20 resolutions/month included, $0.85 per additional. |
| Starter | $59 | Flat rate for unlimited team members. Limited to 500 Responded Conversations per month. |
Verified 2026-08-08 from vendor pricing page.
| Plan | Monthly | Limits / notes |
|---|
| Free | $0 | 50 billable conversations per month; first 50 Lyro AI conversations free for lifetime; 100 Flows visitors reached per month; 10 seats |
| Starter | — | 100 billable conversations; 50 one-off Lyro AI Agent conversations; 100 Flows visitors reached; 10 seats |
| Growth | — | Starts at 250 billable conversations and scales up to 2,000; 10 seats |
| Plus | — | $300 per month base plus monthly usage; custom billable conversations, Lyro AI conversations, Flows visitors, and seats |
| Premium | — | Custom billable conversations and limits; from 3,000 Lyro AI conversations; pay-per-resolution billing |
| Lyro AI Agent (standalone add-on) | — | Starts with 50 Lyro AI conversations per month; selectable paid quotas range from 50 to 1,000, with custom quotas available |
| Flows (standalone add-on) | — | Starts with 2,000 visitors reached per month; selectable quotas scale to 100,000, with custom quotas available |
Prices are in USD. The Annually option appears selected and states '2 months free,' so displayed recurring prices are recorded as annual USD per month; separate month-to-month prices are not shown.
Verified 2026-08-29 from vendor pricing page.
Which features does each include?
Extracted from each vendor's App Store listing (2026-07-20);
"—" = not stated there. Verify tier availability on vendor pricing pages.
What do merchants say about them?
Re:amaze
Sentiment in this sample is mostly positive, especially around onboarding, support, ease of use, and the breadth of helpdesk features. The strongest negative reviews come from merchants with complex channel, AI, or integration requirements who felt support did not resolve core issues quickly enough.
- ＋ Responsive support and onboarding — Merchants frequently credit the support team with fast answers, patient walkthroughs, useful demos, and help during setup or migration.
- ＋ Broad helpdesk feature set — Reviewers value having chat, email, social, voice, Shopify data, workflows, FAQs, automation, and AI-related options in one platform.
- ＋ Ease of setup and daily use — Many merchants describe setup, migration, and agent workflows as straightforward, with an interface their teams can use efficiently.
- ＋ Centralized multichannel support — Several reviews praise the ability to consolidate customer conversations across channels, brands, stores, and teams.
- － Weak AI for complex stores — A few merchants say the AI is not effective enough for multi-store, multilingual, or more advanced ecommerce support needs.
- － Support failures on unresolved issues — Negative reviews describe repeated contacts, delayed escalation, or unhelpful responses when bugs or setup problems arose.
- － Channel and integration gaps — Several complaints mention problems with Facebook replies, WhatsApp templates, ShipStation sorting, attachment filtering, or merging conversations across channels.
Watch out: Merchants with complex AI, multilingual, WhatsApp, Facebook, or advanced integration needs should validate those workflows carefully before investing heavily in setup.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
Tidio
Recent merchant sentiment is strongly positive, with most visible reviews emphasizing faster support workflows, easy setup, and useful AI/chat automation. The app is also credited with helping conversions, lead capture, and reducing routine customer questions. The main visible caveat is a missing export capability, with a few reviews too early in usage to be definitive.
- ＋ Support efficiency — Merchants often say the app helps them respond faster, manage support more smoothly, and handle customer conversations across their store.
- ＋ Easy setup and use — Several reviews describe setup, configuration, and everyday use as simple or straightforward.
- ＋ AI assistance quality — Merchants praise the AI for learning store information, answering product questions accurately, handling multiple languages, and supporting sales conversations.
- ＋ Conversion and lead impact — Some reviewers connect the app with better conversion, sales assistance, lead capture, or reduced repetitive pre-sale questions.
- － Limited export options — One reviewer objects that customer questions and agent answers cannot be exported from the app.
- － Early-use uncertainty — A couple of recent users are positive but note they have not used the app long enough to fully judge it.
Watch out: Merchants needing full export of customer chat questions and answers should verify that workflow before relying on the app.
Synthesized from the 18 most recent App Store
reviews (2026-07-16); themes paraphrased.
FAQ
Which is cheaper, Re:amaze or Tidio?
Tidio starts lower at free, vs $29/mo for Re:amaze (verified 2026-08-29).
Does Re:amaze or Tidio have a free plan?
Tidio has a free tier; Re:amaze does not publish one.
Which is rated higher on the Shopify App Store?
Tidio rates higher at 4.8 ★, vs 4.5 ★ — though both counts matter: Re:amaze has 142 reviews and Tidio has 1,247.
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
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