Influence.io and Smile.io are both loyalty & referral app tools compared here on pricing verified 2026-08-08, published plans, App Store standing, and themes from recent merchant reviews. Both are priced in the same range — the decision comes down to features and fit. On the Shopify App Store, Influence.io holds 4.2 ★ across 28 reviews and Smile.io holds 4.9 ★ across 4,176. Influence.io: These reviews suggest the app fits Shopify merchants that want a loyalty and referral program integrated with Reviews.io, Klaviyo, Shopify, or POS workflows and value hands-on support during setup. Smile.io: These reviews suggest the app fits Shopify merchants that want a supported loyalty and rewards program and value guided setup or troubleshooting. — from tracked pricing and recent App Store review analysis.
Extracted from each vendor's App Store listing (2026-07-16);
"—" = not stated there. Verify tier availability on vendor pricing pages.
What do merchants say about them?
Influence.io
Merchant sentiment in the scraped reviews is mostly positive, with repeated praise for support, onboarding, setup simplicity, and integrations. The negative reviews are fewer but serious, focusing on reliability problems, unresolved support cases, and paid-feature access issues.
＋Responsive support — Merchants most often praise fast, helpful support for setup questions, troubleshooting, onboarding, and account help.
＋Easy setup and use — Several reviewers say the app is straightforward to install, configure, and manage, including for newer users.
＋Useful integrations — Merchants value connections with Shopify, Reviews.io, Klaviyo, Shopify POS, and related workflows.
＋Loyalty feature set — Reviews highlight points, rewards, redemption options, imports, dashboards, omnichannel loyalty, and customization as useful capabilities.
－Bugs and reliability — A small number of reviews report serious bugs with points balances, slow search, errors, translations, and inconsistent reward text.
－Support follow-through — Negative reviews describe unresolved issues, repeated handoffs, weak status updates, and slow resolution despite support access.
－Billing or access issues — One reviewer says paid features were unavailable after upgrading, creating frustration around subscription access.
Watch out: The main caveat is that a minority of merchants report bugs and inconsistent support follow-through when issues become complex.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
Smile.io
Recent sentiment is strongly positive, with most reviewers focusing on responsive, knowledgeable support rather than detailed feature evaluation. Merchants frequently describe the app as helpful for loyalty, rewards, and membership workflows, though a few recent reviews mention technical or pricing-related friction.
＋Responsive support — Merchants most often praised the support team for quick replies, clear communication, and hands-on help resolving questions or issues.
＋Setup guidance — Several reviewers said support helped them configure settings, understand features, or get the loyalty program running smoothly.
＋Useful loyalty features — Merchants liked the reward, membership, integration, and engagement options available for their stores.
＋Ease and flexibility — Some reviews described the app as approachable, adaptable, and suitable for managing rewards without excessive complexity.
－Technical reliability — A small number of merchants reported loading failures, bugs, disappearing widgets, or other technical issues that blocked or disrupted use.
－Cost and refunds — A couple of reviews raised concern that pricing felt high for smaller stores or that refund handling was difficult after poor results.
－Conversion impact — One merchant said the app hurt conversion performance and did not generate enough revenue to justify the cost.
Watch out: The main caveat is occasional technical setup or reliability trouble, with isolated concerns about cost and refund handling.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
FAQ
Which is cheaper, Influence.io or Smile.io?
Both start at free (verified 2026-08-08).
Does Influence.io or Smile.io have a free plan?
Both offer free tiers.
Which is rated higher on the Shopify App Store?
Smile.io rates higher at 4.9 ★, vs 4.2 ★ — though both counts matter: Influence.io has 28 reviews and Smile.io has 4,176.
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
Influence.io
Smile.io