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Loyalty & referral appsComparison2026
Influence.io vs Rivo: which fits your store?
Last verified 2026-08-29
Influence.io and Rivo are both loyalty & referral app tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. Influence.io starts cheaper (free vs $49/mo); Influence.io has a free tier, Rivo does not. On the Shopify App Store, Influence.io holds 4.2 ★ across 28 reviews and Rivo holds 4.8 ★ across 1,389. Influence.io: These reviews suggest the app fits Shopify merchants that want a loyalty and referral program integrated with Reviews.io, Klaviyo, Shopify, or POS workflows and value hands-on support during setup. Rivo: These reviews suggest the app fits Shopify merchants who want a guided, low-friction loyalty and rewards setup with accessible support. — from tracked pricing and recent App Store review analysis.
How do Influence.io and Rivo compare?
|  Influence.io |  Rivo |
|---|
| App Store rating | 4.2 ★ (28 reviews) | 4.8 ★ (1,389 reviews) |
| Price from | free | $49/mo |
| Free tier | ✓ yes | ✗ no |
| Published plans | 4 | 6 |
| Data confidence | high | high |
App Store rating Influence.io 4.2 ★
Rivo 4.8 ★
→ Rivo rates higher Review volume Influence.io 28
Rivo 1,389
→ Rivo has the larger base Detected on 3,797 tracked DTC storefronts Influence.io 1 brands
Rivo 124 brands
→ Rivo leads among brands we track What would you actually pay?
| Plan | Monthly | Limits / notes |
|---|
| Free | $0 | Up to 300 orders per month |
| Starter | $49 | Unlimited orders |
| Plus | $199 | Unlimited orders |
| Enterprise | — | Custom pricing. Contact sales |
Verified 2026-08-08 from vendor pricing page.
| Plan | Monthly | Limits / notes |
|---|
| Cashback | $199 | Starting price; scaling details not shown. |
| Accounts | $499 | Starting price; scaling details not shown. |
| Custom Plan | — | Custom configuration and pricing. |
| Scale | $49 | $49–$499 per month; 200–2,500 orders per month; 3 POS locations; 250,000 loyalty and referral participants; unlimited integrations and lifecycle emails. |
| Plus | $499 | Up to 2,500 orders per month; unlimited POS locations, loyalty and referral participants, integrations, and lifecycle emails. |
| Enterprise | — | Unlimited order volume, POS locations, loyalty and referral participants, integrations, lifecycle emails, and country expansion stores. |
Verified 2026-08-29 from vendor pricing page.
Which features does each include?
Extracted from each vendor's App Store listing (2026-07-16);
"—" = not stated there. Verify tier availability on vendor pricing pages.
What do merchants say about them?
Influence.io
Merchant sentiment in the scraped reviews is mostly positive, with repeated praise for support, onboarding, setup simplicity, and integrations. The negative reviews are fewer but serious, focusing on reliability problems, unresolved support cases, and paid-feature access issues.
- ＋ Responsive support — Merchants most often praise fast, helpful support for setup questions, troubleshooting, onboarding, and account help.
- ＋ Easy setup and use — Several reviewers say the app is straightforward to install, configure, and manage, including for newer users.
- ＋ Useful integrations — Merchants value connections with Shopify, Reviews.io, Klaviyo, Shopify POS, and related workflows.
- ＋ Loyalty feature set — Reviews highlight points, rewards, redemption options, imports, dashboards, omnichannel loyalty, and customization as useful capabilities.
- － Bugs and reliability — A small number of reviews report serious bugs with points balances, slow search, errors, translations, and inconsistent reward text.
- － Support follow-through — Negative reviews describe unresolved issues, repeated handoffs, weak status updates, and slow resolution despite support access.
- － Billing or access issues — One reviewer says paid features were unavailable after upgrading, creating frustration around subscription access.
Watch out: The main caveat is that a minority of merchants report bugs and inconsistent support follow-through when issues become complex.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
Rivo
Recent visible reviews are strongly positive, with sentiment driven mainly by customer support rather than detailed feature feedback. Merchants often mention fast help during setup, answers to plan or integration questions, and confidence getting the loyalty program running. The main recurring caveat in this sample is limited to one complaint about support availability not matching expectations.
- ＋ Responsive support — Merchants repeatedly say the support team answers quickly, is helpful, and guides setup or questions effectively.
- ＋ Easy setup — Several reviewers describe onboarding, configuration, and initial use as simple or smooth.
- ＋ Problem solving — Support is credited with resolving admin, backend, integration, or plan-related issues efficiently.
- ＋ Loyalty program value — Merchants like that the app helps them offer rewards and loyalty benefits to customers without much friction.
- － Support availability — One paid user reports that advertised round-the-clock human support was unavailable at times and routed them to an automated delay message.
Watch out: Verify support coverage expectations on the chosen plan, especially if continuous live human support is important.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
FAQ
Which is cheaper, Influence.io or Rivo?
Influence.io starts lower at free, vs $49/mo for Rivo (verified 2026-08-29).
Does Influence.io or Rivo have a free plan?
Influence.io has a free tier; Rivo does not publish one.
Which is rated higher on the Shopify App Store?
Rivo rates higher at 4.8 ★, vs 4.2 ★ — though both counts matter: Influence.io has 28 reviews and Rivo has 1,389.
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
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