ReferralCandy and Rivo are both loyalty & referral app tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. ReferralCandy starts cheaper ($39/mo vs $49/mo); neither offers a free tier. On the Shopify App Store, ReferralCandy holds 4.9 ★ across 1,409 reviews and Rivo holds 4.8 ★ across 1,389. ReferralCandy: These reviews suggest the app fits Shopify merchants launching or managing referral and affiliate programs who value guided setup and responsive support. Rivo: These reviews suggest the app fits Shopify merchants who want a guided, low-friction loyalty and rewards setup with accessible support. — from tracked pricing and recent App Store review analysis.
10.5% success fee on the purchase subtotal of each net-new customer's first three orders; repeat orders thereafter have no success fee.
Grow
$79
3.5% success fee on the purchase subtotal of each net-new customer's first three orders; repeat orders thereafter have no success fee.
Scale
$249
1.5% success fee on the purchase subtotal of each net-new customer's first three orders; repeat orders thereafter have no success fee.
Enterprise
$799
0.25% success fee on the purchase subtotal of each net-new customer's first three orders; repeat orders thereafter have no success fee.
Prices are shown with the $ symbol and treated as USD. Plans are month-to-month with no annual commitment. Each additional store costs $20/month plus the main store's success-fee rate.
$49–$499 per month; 200–2,500 orders per month; 3 POS locations; 250,000 loyalty and referral participants; unlimited integrations and lifecycle emails.
Plus
$499
Up to 2,500 orders per month; unlimited POS locations, loyalty and referral participants, integrations, and lifecycle emails.
Enterprise
—
Unlimited order volume, POS locations, loyalty and referral participants, integrations, lifecycle emails, and country expansion stores.
Recent merchant sentiment is strongly positive, with most reviews centered on customer support rather than detailed performance outcomes. Reviewers commonly credit the team with quick replies, clear guidance, and successful resolution of setup or account problems. Product feedback is favorable but less frequent than support praise.
＋Responsive support — Merchants repeatedly highlight fast, helpful assistance from support agents who answer questions clearly and follow through.
＋Issue resolution — Several reviewers say support quickly resolved account, setup, verification, or campaign problems with little friction.
＋Setup guidance — Many merchants appreciate hands-on help getting referral programs installed, configured, and launched.
＋Ease of use — The platform is described as straightforward to navigate and simple enough for new users to get started quickly.
－Setup or account issues — A recurring minor caveat is that merchants sometimes run into setup, verification, account, or campaign issues that require support intervention.
－Early-stage uncertainty — Some positive reviews come from merchants who had only just started using the app and had not yet judged long-term results.
－Unresolved case — One visible review appears tied to an open support case that was still being worked through.
Watch out: The main caveat is that merchants may need support help during setup or troubleshooting, and several recent reviewers are still early in their usage.
Synthesized from the 19 most recent App Store
reviews (2026-07-16); themes paraphrased.
Rivo
Recent visible reviews are strongly positive, with sentiment driven mainly by customer support rather than detailed feature feedback. Merchants often mention fast help during setup, answers to plan or integration questions, and confidence getting the loyalty program running. The main recurring caveat in this sample is limited to one complaint about support availability not matching expectations.
＋Responsive support — Merchants repeatedly say the support team answers quickly, is helpful, and guides setup or questions effectively.
＋Easy setup — Several reviewers describe onboarding, configuration, and initial use as simple or smooth.
＋Problem solving — Support is credited with resolving admin, backend, integration, or plan-related issues efficiently.
＋Loyalty program value — Merchants like that the app helps them offer rewards and loyalty benefits to customers without much friction.
－Support availability — One paid user reports that advertised round-the-clock human support was unavailable at times and routed them to an automated delay message.
Watch out: Verify support coverage expectations on the chosen plan, especially if continuous live human support is important.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
FAQ
Which is cheaper, ReferralCandy or Rivo?
ReferralCandy starts lower at $39/mo, vs $49/mo for Rivo (verified 2026-08-29).
Does ReferralCandy or Rivo have a free plan?
Neither publishes a free tier.
Which is rated higher on the Shopify App Store?
ReferralCandy rates higher at 4.9 ★, vs 4.8 ★ — though both counts matter: ReferralCandy has 1,409 reviews and Rivo has 1,389.
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
ReferralCandy
Rivo