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Loyalty & referral appsComparison2026
LoyaltyLion vs Rivo: which fits your store?
Last verified 2026-08-29
LoyaltyLion and Rivo are both loyalty & referral app tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. LoyaltyLion starts cheaper (free vs $49/mo); LoyaltyLion has a free tier, Rivo does not. On the Shopify App Store, LoyaltyLion holds 4.6 ★ across 474 reviews and Rivo holds 4.8 ★ across 1,389. LoyaltyLion: These reviews suggest the app fits Shopify merchants willing to invest in a structured loyalty program with guided onboarding, rewards tiers, integrations, and ongoing optimization support. Rivo: These reviews suggest the app fits Shopify merchants who want a guided, low-friction loyalty and rewards setup with accessible support. — from tracked pricing and recent App Store review analysis.
How do LoyaltyLion and Rivo compare?
|  LoyaltyLion |  Rivo |
|---|
| App Store rating | 4.6 ★ (474 reviews) | 4.8 ★ (1,389 reviews) |
| Price from | free | $49/mo |
| Free tier | ✓ yes | ✗ no |
| Published plans | 5 | 6 |
| Data confidence | high | high |
App Store rating LoyaltyLion 4.6 ★
Rivo 4.8 ★
→ Rivo rates higher Review volume LoyaltyLion 474
Rivo 1,389
→ Rivo has the larger base Detected on 3,797 tracked DTC storefronts LoyaltyLion 104 brands
Rivo 124 brands
→ Rivo leads among brands we track What would you actually pay?
| Plan | Monthly | Limits / notes |
|---|
| Free | $0 | Recommended for stores processing 400 orders or fewer per month. |
| Small Business | — | Legacy base limit of 800 orders per month for existing customers, unless otherwise stated in the order form. |
| Classic | $199 | Displayed price includes 500 orders per month. Pricing scales according to average monthly order volume; legacy base limit is 2,000 orders for existing customers unless otherwise contracted. |
| Advanced | — | Pricing is based on average monthly order volume. Legacy base limit is 4,000 orders for existing customers unless otherwise contracted. |
| Plus | — | Pricing is based on average monthly order volume. Legacy base limit is 10,000+ orders for existing customers unless otherwise contracted. |
Prices are displayed in USD. No annual pricing is shown.
Verified 2026-08-29 from vendor pricing page.
| Plan | Monthly | Limits / notes |
|---|
| Cashback | $199 | Starting price; scaling details not shown. |
| Accounts | $499 | Starting price; scaling details not shown. |
| Custom Plan | — | Custom configuration and pricing. |
| Scale | $49 | $49–$499 per month; 200–2,500 orders per month; 3 POS locations; 250,000 loyalty and referral participants; unlimited integrations and lifecycle emails. |
| Plus | $499 | Up to 2,500 orders per month; unlimited POS locations, loyalty and referral participants, integrations, and lifecycle emails. |
| Enterprise | — | Unlimited order volume, POS locations, loyalty and referral participants, integrations, lifecycle emails, and country expansion stores. |
Verified 2026-08-29 from vendor pricing page.
Which features does each include?
Extracted from each vendor's App Store listing (2026-07-16);
"—" = not stated there. Verify tier availability on vendor pricing pages.
What do merchants say about them?
LoyaltyLion
Recent sentiment is mostly positive, with merchants frequently praising support, onboarding, ease of use, and the ability to run tiered loyalty programs that encourage repeat purchases. However, the negative reviews are concentrated around support quality, unresolved implementation issues, access problems, and concerns about performance or plan limitations.
- ＋ Helpful support — Many merchants say the support team responds clearly, solves problems, and provides useful guidance for setup or optimization.
- ＋ Smooth onboarding — Several reviewers describe launch, migration, or setup as guided, clear, and manageable with hands-on help.
- ＋ Useful loyalty features — Merchants value tiered rewards, points, referrals, customization, and flexible program configuration.
- ＋ Ease of use — Reviewers often find the platform straightforward to navigate, manage day to day, and understand without heavy complexity.
- － Support dissatisfaction — A minority of recent reviewers report slow, dismissive, or ineffective support, including unresolved issues over long periods.
- － Setup or access problems — One reviewer could not get beyond setup, access help, or uninstall easily.
- － Performance and plan limits — One reviewer raised concerns about storefront performance and feature availability on the free plan.
Watch out: The main caveat is inconsistent support experience, especially for merchants who need fast issue resolution during setup or troubleshooting.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
Rivo
Recent visible reviews are strongly positive, with sentiment driven mainly by customer support rather than detailed feature feedback. Merchants often mention fast help during setup, answers to plan or integration questions, and confidence getting the loyalty program running. The main recurring caveat in this sample is limited to one complaint about support availability not matching expectations.
- ＋ Responsive support — Merchants repeatedly say the support team answers quickly, is helpful, and guides setup or questions effectively.
- ＋ Easy setup — Several reviewers describe onboarding, configuration, and initial use as simple or smooth.
- ＋ Problem solving — Support is credited with resolving admin, backend, integration, or plan-related issues efficiently.
- ＋ Loyalty program value — Merchants like that the app helps them offer rewards and loyalty benefits to customers without much friction.
- － Support availability — One paid user reports that advertised round-the-clock human support was unavailable at times and routed them to an automated delay message.
Watch out: Verify support coverage expectations on the chosen plan, especially if continuous live human support is important.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
FAQ
Which is cheaper, LoyaltyLion or Rivo?
LoyaltyLion starts lower at free, vs $49/mo for Rivo (verified 2026-08-29).
Does LoyaltyLion or Rivo have a free plan?
LoyaltyLion has a free tier; Rivo does not publish one.
Which is rated higher on the Shopify App Store?
Rivo rates higher at 4.8 ★, vs 4.6 ★ — though both counts matter: LoyaltyLion has 474 reviews and Rivo has 1,389.
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
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