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Post-purchase & shippingComparison2026
Loop Returns vs Malomo: which fits your store?
Last verified 2026-08-29
Loop Returns and Malomo are both post-purchase & shipping tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. Loop Returns starts cheaper (free vs $49/mo); Loop Returns has a free tier, Malomo does not. On the Shopify App Store, Loop Returns holds 4.7 ★ across 408 reviews and Malomo holds 5 ★ across 6. Loop Returns: These reviews suggest the app fits Shopify merchants that want a managed returns and exchanges workflow with responsive support available when configuration or operational questions come up. Malomo: These reviews suggest the app fits Shopify merchants that want a branded post-purchase tracking experience tied to email/SMS flows, customer education, reporting, and repeat revenue. — from tracked pricing and recent App Store review analysis.
How do Loop Returns and Malomo compare?
|  Loop Returns |  Malomo |
|---|
| App Store rating | 4.7 ★ (408 reviews) | 5 ★ (6 reviews) |
| Price from | free | $49/mo |
| Free tier | ✓ yes | ✗ no |
| Published plans | 3 | 3 |
| Data confidence | high | high |
App Store rating Loop Returns 4.7 ★
Malomo 5 ★
→ Malomo rates higher Review volume Loop Returns 408
Malomo 6
→ Loop Returns has the larger base What would you actually pay?
| Plan | Monthly | Limits / notes |
|---|
| Checkout+ | $0 | Return shipping charges apply; US and Canada domestic return labels included. |
| Essential | $155 | Starting price. Includes unlimited destinations, automated return policies, carrier rate shopping, and workflows. |
| Advanced | $340 | Starting price. Includes Shop Now, Instant Exchange, Bonus Credit, and fraud prevention. |
Prices are shown in USD.
Verified 2026-08-29 from vendor pricing page.
| Plan | Monthly | Limits / notes |
|---|
| Lite | $49 | Includes 1,000 shipments; $0.06 per extra shipment. Transactional emails from Malomo cost $0.0045/message. |
| Starter | $189 | Includes 4,000 shipments; $0.05 per extra shipment. Transactional emails from Malomo cost $0.0045/message. |
| Growth | $400 | Volume discounts available; specific shipment limits not stated. |
Verified 2026-07-16 from vendor pricing page.
Which features does each include?
| Feature | Loop Returns | Malomo |
|---|
Extracted from each vendor's App Store listing (2026-07-20);
"—" = not stated there. Verify tier availability on vendor pricing pages.
What do merchants say about them?
Loop Returns
Recent visible sentiment is strongly positive, with most merchants focusing on fast and capable customer support. Feature praise centers on making returns and exchanges easier to run, with setup and self-service flows described as simple by several users. A small number of reviews raise concerns about onboarding, login access, and occasional communication confusion.
- ＋ Responsive support — Merchants repeatedly describe support as quick, helpful, clear, knowledgeable, and effective at resolving issues.
- ＋ Easy setup and use — Several reviews say the app is straightforward to install, configure, and operate day to day.
- ＋ Return workflow efficiency — Merchants value the app for making returns and exchanges easier to manage for both teams and customers.
- ＋ Problem-solving expertise — Support is praised not just for speed but for understanding Shopify setups and helping find practical solutions.
- － Difficult setup or onboarding — One merchant reports setup as frustrating and says they could not get calls or demos from support.
- － Login access problems — One long-time merchant reports being locked out with password reset not working, creating customer-facing issues.
- － Customer communication confusion — One otherwise positive review says the platform and its communications can sometimes confuse customers or internal teams.
Watch out: The main caveat is that a few merchants report friction around setup, access, or customer-facing communication clarity.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
Malomo
Sentiment is uniformly positive across the six identifiable reviews, with merchants emphasizing both revenue gains and a better branded order-tracking experience. Reviews also frequently credit the support team and reporting tools for making the app useful beyond basic tracking.
- ＋ Revenue impact — Merchants repeatedly say the tracking page and post-purchase flows generate meaningful repeat sales and strong return on investment.
- ＋ Customer experience — Reviewers praise the branded tracking experience as polished, intuitive, and helpful for keeping customers engaged after purchase.
- ＋ Ease of setup and use — Several merchants describe the app as straightforward to launch while still supporting more advanced customization needs.
- ＋ Support quality — The team is described as responsive, hands-on, and helpful during setup and ongoing use.
Synthesized from the 6 most recent App Store
reviews (2026-07-16); themes paraphrased.
FAQ
Which is cheaper, Loop Returns or Malomo?
Loop Returns starts lower at free, vs $49/mo for Malomo (verified 2026-08-29).
Does Loop Returns or Malomo have a free plan?
Loop Returns has a free tier; Malomo does not publish one.
Which is rated higher on the Shopify App Store?
Malomo rates higher at 5 ★, vs 4.7 ★ — though both counts matter: Loop Returns has 408 reviews and Malomo has 6.
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
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