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Post-purchase & shippingComparison2026
AfterShip vs Malomo: which fits your store?
Last verified 2026-08-29
AfterShip and Malomo are both post-purchase & shipping tools compared here on pricing verified 2026-08-29, published plans, App Store standing, and themes from recent merchant reviews. AfterShip starts cheaper (free vs $49/mo); AfterShip has a free tier, Malomo does not. On the Shopify App Store, AfterShip holds 4.7 ★ across 1,304 reviews and Malomo holds 5 ★ across 6. AfterShip: These reviews suggest the app fits Shopify merchants that want branded order tracking and value hands-on support during setup and troubleshooting. Malomo: These reviews suggest the app fits Shopify merchants that want a branded post-purchase tracking experience tied to email/SMS flows, customer education, reporting, and repeat revenue. — from tracked pricing and recent App Store review analysis.
How do AfterShip and Malomo compare?
|  AfterShip |  Malomo |
|---|
| App Store rating | 4.7 ★ (1,304 reviews) | 5 ★ (6 reviews) |
| Price from | free | $49/mo |
| Free tier | ✓ yes | ✗ no |
| Published plans | 6 | 3 |
| Data confidence | high | high |
App Store rating AfterShip 4.7 ★
Malomo 5 ★
→ Malomo rates higher Review volume AfterShip 1,304
Malomo 6
→ AfterShip has the larger base What would you actually pay?
| Plan | Monthly | Limits / notes |
|---|
| Free | $0 | Free Tracking tier is visible in the comparison table, but no quota or feature details are provided. |
| Essentials | $29 | Includes 6,000 shipments per year; $0.08 per additional shipment. |
| Premium | $59 | Includes 6,000 shipments per year; $0.12 per additional shipment; Tracking API rate limit of 10 requests per second. |
| Enterprise | — | Custom shipment volume and API rate limit. |
| Team | $12 | Pricing is per member; 7-day free trial available. |
| Enterprise Organization | — | Custom organization and member-management pricing. |
Verified 2026-08-29 from vendor pricing page.
| Plan | Monthly | Limits / notes |
|---|
| Lite | $49 | Includes 1,000 shipments; $0.06 per extra shipment. Transactional emails from Malomo cost $0.0045/message. |
| Starter | $189 | Includes 4,000 shipments; $0.05 per extra shipment. Transactional emails from Malomo cost $0.0045/message. |
| Growth | $400 | Volume discounts available; specific shipment limits not stated. |
Verified 2026-07-16 from vendor pricing page.
Which features does each include?
Extracted from each vendor's App Store listing (2026-07-20);
"—" = not stated there. Verify tier availability on vendor pricing pages.
What do merchants say about them?
AfterShip
Recent visible reviews are strongly positive, with the clearest pattern being praise for fast and patient support. Merchants also value the app for order tracking setup, customer notifications, and reducing post-purchase support friction, though a small number raise concerns about pricing tiers or slow resolution of specific issues.
- ＋ Responsive support — Merchants frequently say support replies quickly, answers questions, and resolves setup or operational issues effectively.
- ＋ Helpful setup guidance — Several reviewers highlight patient, knowledgeable help with installation, tracking configuration, and checkout-related setup problems.
- ＋ Useful order notifications — A few merchants say the app improves post-purchase tracking communication and helps reduce customer support workload.
- ＋ Strong app capability — Some reviewers describe the app as good, polished, or feature-rich for order tracking needs.
- － Plan limitations — One merchant found a needed carrier integration locked behind higher-priced plans, making the app too expensive for their store size.
- － Slow issue resolution — One negative review complained that removing an unwanted app element took too long.
Watch out: Merchants needing specific carrier support or advanced capabilities should check whether those features require higher-tier plans.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
Malomo
Sentiment is uniformly positive across the six identifiable reviews, with merchants emphasizing both revenue gains and a better branded order-tracking experience. Reviews also frequently credit the support team and reporting tools for making the app useful beyond basic tracking.
- ＋ Revenue impact — Merchants repeatedly say the tracking page and post-purchase flows generate meaningful repeat sales and strong return on investment.
- ＋ Customer experience — Reviewers praise the branded tracking experience as polished, intuitive, and helpful for keeping customers engaged after purchase.
- ＋ Ease of setup and use — Several merchants describe the app as straightforward to launch while still supporting more advanced customization needs.
- ＋ Support quality — The team is described as responsive, hands-on, and helpful during setup and ongoing use.
Synthesized from the 6 most recent App Store
reviews (2026-07-16); themes paraphrased.
FAQ
Which is cheaper, AfterShip or Malomo?
AfterShip starts lower at free, vs $49/mo for Malomo (verified 2026-08-29).
Does AfterShip or Malomo have a free plan?
AfterShip has a free tier; Malomo does not publish one.
Which is rated higher on the Shopify App Store?
Malomo rates higher at 5 ★, vs 4.7 ★ — though both counts matter: AfterShip has 1,304 reviews and Malomo has 6.
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
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